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02-24-2012 05:16 PM
OS: Windows Vista
Model: HP Pavillion Dv4T-1000
Changes: None. I used the system as any other user would. No OS upgrades, heavy apps, suspious programs, etc.
My HP Pavillion Dv4 fails to boot up its OS and its screen displays literaly nothing. I am able to connect my TV to the laptop and have tried to boot the computer from a Ubuntu boot disk, but that has failed.
My question is if you offer repairs on this kind of computer. My warrenty is up, but it seems a LOT of people have had the same issue as me. If you can provide a method for repairing my computer, that would be amazing. After all, I spent $900 on your product, and not even a year after, it broke. I hardly feel you earned your money on that one, since the computer would cost you less than half the retail price to make and distribute when ordered in bulk.
I honestly hope that help can be provided with more assistance than SunshineF got with his issue:
"I just got off the phone with HP again. This time I was told that they can fix this issue if I cough up 300 bucks!!!! Really? I understand that I am out of warranty but I sent this back twice with nothing fixed even though they stated that they had resolved the issues. While I was still under warranty! My computer gets so hot it has caused rashes on my four year olds legs THROUGH PANTS!!! After only 10 mins of use."
I've always looked up to your company, side by side with Apple (yeah, you betcha), despite my computer's failure. I trust you will live up to my expectations and provide reasonable support with my situation.
02-25-2012 01:17 PM
This is a user to user forum, not much we can do, sorry.
I would not get it repaired, it is a design flaw that will never get fixed permanently. They will replace the motherboard and it will fail again in a year or less.
02-25-2012 01:38 PM
Thanks for the heads up...... i thought HP looked at these too. Should i call them? and is there a chance i could get it repaired for free? I payed good money for the laptop after all.
02-25-2012 01:58 PM
I doubt the normal channels at HP will do anything for you.
You can send a polite email to the CEO team, sometimes they respond with an offer to help.