HP Pavilion dv6 notebook with blu-ray problems (2169 Views)
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jason330i
Posts: 1
Member Since: ‎03-31-2012
Message 1 of 2 (2,169 Views)

HP Pavilion dv6 notebook with blu-ray problems

Hello.

 

Just purchased the HP Pavilion dv6 with blu-ray player.

 

I have tried to play three blu-ray movies: Columbiana, Tower Heist, and Immortals.

 

Each of these movies cause the Cyberlink PowerDVD 10 software to freeze during the movie.  Once it freezes, it will not continue to play.

 

Please help.  I would like to keep this notebook but only if it plays blu-ray movies reliably.

 

Thanks,

Jason

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DavidPK
Posts: 30,561
Member Since: ‎09-24-2010
Message 2 of 2 (2,166 Views)

Re: HP Pavilion dv6 notebook with blu-ray problems

Hi Jason,

 

I would suggest trying a clean installation, so open windows Control Panel, open Programs and Features, right click the entry for Cyberlink PowerDVD 10 and select Uninstall.

 

When this process has completed, restart the notebook.

 

Now download and install the latest version of PowerDVD10 from the link below.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54746.exe

 

Regards,

 

DP-K

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