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Honor Student
Kahlons
Posts: 2
Member Since: ‎12-06-2012
Message 1 of 15 (7,120 Views)

HP Pavilion g series, startup problem,hangs up, blank screen, please help

[ Edited ]

hi there, my laptop does not work properly it has a problem with start up,when i press the start button it does not start just i can c blank screen with my cursor moving around, i m really frustrated of this computer, its happening for last 1 week so pls tell me what should i do.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 2 of 15 (7,077 Views)

HP Pavilion g series, startup problem,hangs up, blank screen, please help

Could you please give me the exact model number of your notebook?

You can use the following document if you need assistance in finding it.

How Do I Find My Model Number or Product Number?
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Honor Student
Kahlons
Posts: 2
Member Since: ‎12-06-2012
Message 3 of 15 (7,057 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Hi sorry for getting back bit late, was sick actually so its model number is g6-1310AX, thankx

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 4 of 15 (7,050 Views)

HP Pavilion g series, startup problem,hangs up, blank screen, please help

First try a hard reset.

1. Remove the battery and unplug the DC power adapter.
2. Press and hold the power button for more than fifteen seconds.
3. Plug in the DC power adapter (leave the battery out for now)
4. Press the power button.
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Student
sarahbirdie
Posts: 1
Member Since: ‎02-02-2013
Message 5 of 15 (6,966 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Hi there,

 

I have the same problem, my model is the HP pavilion g series model number g6 1306ea. It started this morning and is doing exactly as the person above. I have tried the hard reset, but it is not working. Please can you help me? or do I need to take it back to where it was purchased from? Thank you :smileyhappy:

Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 6 of 15 (6,872 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Hello sarahbirdie.  I understand you're having trouble with your computer starting up.

If your notebook is having a hard drive booting into Windows it is a good idea to first to run a hardware diagnostic on the hard drive and memory.  These are two very common causes of start up issues.  Follow the steps in this document and make sure to post the results.

I will be keeping an eye out for these results.  I hope you're having a great day!

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Student
Bryan4444
Posts: 1
Member Since: ‎11-06-2013
Message 7 of 15 (4,597 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

hi my hp g series boots on okay you can see wreless key on the key board light up and the processor fan working okay but the screen stays blank. i have tried taking replacing the cemos battry and also taking the battry and the charger out, pressing  the power botton down 15 seconds and i connected  the battry and tried it on and it did not work. what could be the course and how do i fix it

HP Support Agent
SuperMario1
Posts: 4,658
Member Since: ‎09-05-2013
Message 8 of 15 (4,494 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Hello Bryan4444. I understand you are experiencing boot issues when you power on the computer. In order to assist you, I require your computer model number and operating system.

 

To locate the model number, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

 

To locate the operating system, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Please respond as soon as possible so I can assist you. I'm only here to help!

 

Mario

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Student
laclede
Posts: 1
Member Since: ‎12-03-2013
Message 9 of 15 (4,091 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Same thing with num lock flashing and caps lock flashing also no cursor, blank screen, fan running.

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 10 of 15 (4,044 Views)

Re: HP Pavilion g series, startup problem,hangs up, blank screen, please help

Hi Laclede,

 

I understand you are having issues the num lock flashing and caps lock flashing also no cursor, blank screen, fan running. Here is a document on Hard Disk Self Test.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00439024&lc=en&cc=us&dlc=en

 

You could also try using system restore when Windows 7 cannot start normally.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01835735&lc=en&product=5397916&tmp...

 

Hope this helps.

 

Thanks

 

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