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HP Pavilion g6-1257sa keyboard problem
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SedonaF
Posts: 1,539
Member Since: ‎02-15-2011
Message 11 of 19 (15,237 Views)

Re: HP Pavilion g6-1257sa keyboard problem

Hi sambuchanan1,

I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.

If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

 



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ILL
Posts: 2
Member Since: ‎11-04-2011
Message 12 of 19 (15,229 Views)

Re: HP Pavilion g6-1257sa keyboard problem

I've been having the same problem since I got my new g6 in Aug. I just got off the phone with what seems to be the solution, (got my fingers crossed).  It seems to be within the "Sticky Keys" function....it is a short cut, by pressing the key twice it locks it ON. You access this by pressing the "shift" key 5 times, then click on the Go to ease.... ,  uncheck the "Lock Modifier" box, click apply, then OK and reboot.   

 

Ivan  

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sambuchanan1
Posts: 4
Member Since: ‎02-12-2012
Message 13 of 19 (15,225 Views)

Re: HP Pavilion g6-1257sa keyboard problem

Ah thanks for that info although it doesnt seem to of fixed my problem so off it goes back to the shop tomorrow

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Lisa_in_NYC
Posts: 4
Member Since: ‎03-28-2012
Message 14 of 19 (14,945 Views)

Re: HP Pavilion g6-1257sa keyboard problem

[ Edited ]

I know, crazy, right?  I have the exact same issue with my G6.  HP has totally lost any potential future business from me.  This problem is one of several that HP has yet to resolve at all, after hours on the phone with them for other issues.  Ugh.  I just want my keyboard, sound, and monitor to work properly -- is that so much to ask for a computer purchased supposedly brand new?

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hailefamily
Posts: 2
Member Since: ‎04-23-2012
Message 15 of 19 (14,709 Views)

Re: HP Pavilion g6-1257sa keyboard problem

I'm not getting that same "it" issue; however my keyboard at random will start doing random things. For example, pressing "a" brings up the help window (normally F1- which doesn't work while this happens). I have tried to contact HP support to see what is wrong and possibly fix this. Three calls amounting to over 1.5 hours and I still have this problem. I might take advantage of the store warranty i purchased when I got this thing. If anyone has a solution PLEASE let me know!

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Lisa_in_NYC
Posts: 4
Member Since: ‎03-28-2012
Message 16 of 19 (14,706 Views)

Re: HP Pavilion g6-1257sa keyboard problem

Someone (I think perhaps on a different thread?) recommended putting a link to the on-screen keyboard from the control panel, saying that if you launch that and then close out it should fixes the problem.  I haven't yet had to try it, but plan to do so.  Hope this helps.

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hailefamily
Posts: 2
Member Since: ‎04-23-2012
Message 17 of 19 (14,704 Views)

Re: HP Pavilion g6-1257sa keyboard problem

the first support call set that link up. If I do that then when my keyboard goes screwey it will instead freeze up completely.. so far the only thing that works is log off, restart and try again.
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kristymadimike
Posts: 1
Member Since: ‎10-16-2012
Message 18 of 19 (11,756 Views)

Re: HP Pavilion g6-1257sa keyboard problem

Solution:  I think I've fixed it by going into the control panel, hardware and sound, synaptics touchpad.  De-select multi-finger gestures and scrolling.  Seems to be working for me.  Hope that helps.

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Benniebob
Posts: 1
Member Since: ‎01-24-2014
Message 19 of 19 (3,079 Views)

Re: HP Pavilion g6-1257sa keyboard problem

What worked for us is to reboot and via ESC move to F11 where in the recovery-mode, we could roll back to a previous system restore point!

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