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Student
Piecar
Posts: 1
Member Since: ‎10-06-2013
Message 1 of 3 (114 Views)

HP Pavillion DV7 black screens every so often

Hi, every so often my Pavillion DV7 black screens and when it does the speakers crackle. I've tried everything to fix it, but no avail. Does anyone know how to fix it?

HP Support Agent
BHK6
Posts: 4,617
Member Since: ‎09-03-2013
Message 2 of 3 (88 Views)

Re: HP Pavillion DV7 black screens every so often

Hi Piecar,

 

When you say you have “tried everything” what does that entail? What version of operating system are you running? There are quite a number of different Pavilion dv7 products can I get the product number please? Is the crackling noise keep going or does a couple of crackles and then stops?

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Finding your product number:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108

 

Thank you,

 

 

 

 

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Thank you,

BHK6


I work on behalf of HP
Distinguished Professor
Charles001
Posts: 2,581
Member Since: ‎11-17-2008
Message 3 of 3 (85 Views)

Re: HP Pavillion DV7 black screens every so often

Have you updated the video driver (and bios - some video driver has dependent functions in the bios)?
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