12-22-2013 09:46 AM
My father in law had me order him an HP Split 13 x2 PC from Best Buy. I was going to set it up for him then take it to him when I went to St. Louis for Christmas. I unpacked it this weekend to begin the set up and the screen will not come on. I had it plugged into the AC adapter and tried it plugged in and on battery. I also tried it with the keyboard and without. There seems to be power (wifi light and caps light come on), but nothing shows up on the screen. I've tried powering off and on with the button on the back, but I feel a slight vibration from the screen, but nothing shows up. Can you help?
12-26-2013 02:18 PM
I think the best thing to do would be to go to Best Buy and have them look at it. Not sure about the vibration in it.
Hope this goes well.
12-29-2013 08:06 PM - edited 12-29-2013 08:06 PM
I just opened the box on a HP Split X2 with the same behavior - wifi light comes on, power light seems to be on, machine 'vibrates' when turning the power on. Also, when detatching the screen/tablet the windows flag eluminates on the tablet but nothing happens. Please post anything that you found out.
01-02-2014 01:07 PM
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
01-31-2014 03:00 PM
04-03-2015 03:25 PM
A very common problem. Fixed one today. Hopefully a very common fix. Inside the tablet/display part of the computer is a cable that comes from the back of the display panel and plugs into the circuit board. That connector (for whatever reason) was unplugged. It needs to be plugged back into the connector on the circuit board. It is not that difficult. I would compare it to being easier than changing the oil on you car or a flat tire on the side of the road. You just need to know what your doing and be careful !
The system I fixed was a HP Split 13-g100 x2 PC (PN - E8C34UAR#ABA)
1. There seems to be 2 different types of tablet/display cases. Here are the links to download the service manuals for each and determine which one applies to you.
(instruction to open case on page 45)
(instructions to open case on page 39)
The display cable is a silver rectangular metal connector with a black plastic loop around it. If it's loose carefully plug it back into the connector on the circuit board. Reassemble the cover and test.
If this indeed the common fix to the common problem my explanation would be as follows. Since these (and all) computers are assembled by robots, there was a slight misadjustment in the procedure that did not fully plug this connector into the circuit board. My second theory would be a disgruntled Chinese slave laborer who just did this on purpose. In either case I hope this helps. Let me know if it does.
I am not an employee of Hewlet Packard. I'm just an old dog who's been working on computers since before the original IBM-PC.