12-22-2013 09:46 AM
My father in law had me order him an HP Split 13 x2 PC from Best Buy. I was going to set it up for him then take it to him when I went to St. Louis for Christmas. I unpacked it this weekend to begin the set up and the screen will not come on. I had it plugged into the AC adapter and tried it plugged in and on battery. I also tried it with the keyboard and without. There seems to be power (wifi light and caps light come on), but nothing shows up on the screen. I've tried powering off and on with the button on the back, but I feel a slight vibration from the screen, but nothing shows up. Can you help?
12-26-2013 02:18 PM
I think the best thing to do would be to go to Best Buy and have them look at it. Not sure about the vibration in it.
Hope this goes well.
12-29-2013 08:06 PM - edited 12-29-2013 08:06 PM
I just opened the box on a HP Split X2 with the same behavior - wifi light comes on, power light seems to be on, machine 'vibrates' when turning the power on. Also, when detatching the screen/tablet the windows flag eluminates on the tablet but nothing happens. Please post anything that you found out.
01-02-2014 01:07 PM
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
01-31-2014 03:00 PM