Question
HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?
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Student
Quikemc
Posts: 1
Member Since: ‎11-25-2012
Message 11 of 22 (4,086 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

The suggested work around worked nicely, thank you.  My setup is an Elitebook 2730p with Win-7 Ultimate 64-bit.  It seems that the silent setup that HP uses by default is a bit sloppy and never really finishes...  But this work around is just fine! :smileyhappy:

Student
CPT_Morgan
Posts: 1
Member Since: ‎12-08-2012
Message 12 of 22 (3,747 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

[ Edited ]

PHDSG:

 

I have a Compac Presario CQ5000, and when I first encountered the problem, there were no solutions yet, and I haven't had time until now to fix the problem.

 

Thanks a lot Philippe, that seems to have cleared it up.  

 

--MGM 

Honor Student
hpg6b1
Posts: 2
Member Since: ‎12-21-2012
Message 13 of 22 (3,589 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?


M3333hp wrote:

RE: ProBook 4530s, Windows 7 64-bit

 

The problem is that after an automatic update of my HP Support Assistant yesterday I now have a small panel in the lower right that says: "HP Support Assiatant, Restart needed" with options to select "Remind me in 1 day (etc)"

 

I have restarted the computer a number of times but this panel keeps coming back every time.

 

I called HP support for business notebooks at 1-(800)-334-5144 and a case was opened, but all they did was have me take out the battery and hold down the on-off button for 30 seconds, but the Restart needed panel keeps coming back. Now when I call that 1-800 number again and go through the initial automated routing, the line goes dead. Various other HP Support phone numbers that I have called routed me back to that same 1-800 number, so I am stuck.

 

I see from a Google search that this problem is an epidemic with HP notebooks. I need this panel gone or it will restart my notebook in the middle of work I am doing.

 

My notebook is still in warranty.    I don't understand why I can't get this fixed.

 


 

Honor Student
hpg6b1
Posts: 2
Member Since: ‎12-21-2012
Message 14 of 22 (3,589 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?


Quikemc wrote:

The suggested work around worked nicely, thank you.  My setup is an Elitebook 2730p with Win-7 Ultimate 64-bit.  It seems that the silent setup that HP uses by default is a bit sloppy and never really finishes...  But this work around is just fine! :smileyhappy:


 

Student
BDOTCH
Posts: 1
Member Since: ‎01-28-2013
Message 15 of 22 (2,998 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

Brilliant: this worked for me as well!

 

Thanks Philippe!

Student
feijao
Posts: 1
Member Since: ‎02-19-2013
Message 16 of 22 (2,743 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

I need to get the solution for this problem

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 17 of 22 (2,733 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

@feijao, did you try the steps above? 

 

What was the outcome to the steps?

 

Could you also give me the full model name and number of the notebook that you have?

 

I look forward to your response. 

 

THX

 

Student
AdonaisBride
Posts: 1
Member Since: ‎11-19-2012
Message 18 of 22 (2,698 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

Excellant Philippe,

 

Yes That work around worked for me!!! That annoying restart message dissapeared...

Wonder how you got that Idea???

 

 

Any ways it worked for us. Thank you.


PHDSG wrote:

Hello Dragon, M3333HP, Kilgin,

 

Here is a workaround that works on my computer Envy Windows 7 Ultimate to install the HSA 7.0.39.15 over the 6.1.12.1

 

  1. I donwloaded from HP the new SP58915, the HSA HP support package.
  2. I installed it above the 6.1.12.1 and indeed I fell prey to this continuous "restart needed"  popup.
  3. Then I went to c:\swsetup\sp58915\ directory, the installation directory created by the SP58915 setup, and I ran the UninstallHPSA.exe unistaller. The uninstall process went until its end without any problem.
  4. I went back to to c:\swsetup\sp58915\ directory and relaunched the setup.exe file. At the end, a last process started: "completing installation"   - that I never saw with the first install above 6 - and I got the message "installation complete"... and HSA was indeed running.
  5. At restart now, HSA is loaded correctly without any problem or intempestive popup.

I tested this workaround 2 times (restoring my initial config) with the same positive result...

 

I hope this can also work for you...

 

Have a nice week end,

 

Philippe

 

 




Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 19 of 22 (2,658 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

@AdonaisBride, I'm glad the work around resolve the issue. 

 

If you have any more questions let us know.

 

THX

 

Student
akashkhattri
Posts: 1
Member Since: ‎06-07-2013
Message 20 of 22 (1,552 Views)

Re: HP Support Assistant 'restart needed' panel keeps coming back. How do I get rid of it?

Thank you

Phillipe

 

I would like to share my another problem with my pavillion dv6t model that whenever i plugin my reliance netconnect+ modem i get blue death screen error. I am really fed up of this thing. Please help me i would be really thankfull for it.

 

akashkhattri

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