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KarenLouise
Posts: 1
Member Since: ‎10-11-2010
Message 1 of 2 (545 Views)

HP Update frozen on screen

The box asking if I want HP Update to check for software and driver updates is on my screen and nothing I do will make it go away.  It is nonresponsive to clicking the options.  Rebooting doesn't seem to get rid of the thing.  Any suggestions?

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DavidPK
Posts: 33,770
Member Since: ‎09-24-2010
Message 2 of 2 (534 Views)

Re: HP Update frozen on screen

Hi,

 

Hold down the windows button down and press R to bring up the Run window.  Type in

 

msconfig

 

Hit return.  You should now see a System configuration window.  Click on the start up tab and remove the tick from the HP Software Update entry.  Apply the change and restart your computer.

 

Best wishes

 

DP-K

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