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Honor Student
jessicups
Posts: 2
Member Since: ‎05-04-2011
Message 1 of 4 (462 Views)

HP pavilion dv9700 locks up after it goes into sleep mode..Pressing pwr button does nothing - why?

After laptop goes in to sleep mode with both mains attached or not, on pressing the 'On' button it has no effect and it stays in sleep mode with the blue 'power' back-light  gently winking away. The laptop does not re-awaken with that or any other key-press. the only way to fix it seems to remove battery, dosconnect mains power the re-insert and i have to then start up Windows Vista (incl service pack 2) either in safe mode or normally - whichever i select. What do i need to do to fix this?

Professor
Pankay
Posts: 2,055
Member Since: ‎03-19-2011
Message 2 of 4 (448 Views)

Re: HP pavilion dv9700 locks up after it goes into sleep mode..Pressing pwr button does nothing - wh

Update...

 

BIOS

 

Chipset

and

 

Graphics Driver

||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||
Student
dv9700
Posts: 1
Member Since: ‎08-09-2011
Message 3 of 4 (337 Views)

Re: HP pavilion dv9700 locks up after it goes into sleep mode..Pressing pwr button does nothing - wh

I have the same problem.  The HP Update indicates everything is up to date.  Should I trust the HP Update feature?

Professor
Pankay
Posts: 2,055
Member Since: ‎03-19-2011
Message 4 of 4 (327 Views)

Re: HP pavilion dv9700 locks up after it goes into sleep mode..Pressing pwr button does nothing - wh

Update the drivers directly from HP website
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||
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