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Having frequent startup problems and system freezes (208 Views)
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Student
smanning_001
Posts: 2
Registered: ‎04-24-2012
Message 1 of 4 (208 Views)

Having frequent startup problems and system freezes

Laptop: HP Envy 15 (15-1104TX)

 

I bought the laptop with the modifications below (aside from the hardware additions/replacements it was brand new)

 

Solid state disk - Corsair CMFSSD-256D1 (the only hard disk)

RAM - 16GB

 

The problem is this:

 

Sometimes I cannot boot the computer ( I get the first screen with HP logo, then a couple of minutes later black screen with white/blue text).

The problem is random/intermittent.

Currently I keep switching it ON/OFF till windows restarts.

I have tried shaking the computer (lightly), with and without power supplied, opening/closing the lid but have not really found any consistent pattern.

 

I also get the computer freezing on me when I leave it for an extended period of time.

In this case, the screen comes back on with the (windows) login screen but I cannot get past this (mouse still works).

I manually restart (as above) and system may boot first time if Im lucky.

 

I'm not sure whether it is a hardware or software issue... but this is really annoying and I have backed up all my files in case one day it never re-starts!

 

 

 

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Master's Graduate
SSDdrive
Posts: 599
Registered: ‎03-23-2012
Message 2 of 4 (189 Views)

Re: Having frequent startup problems and system freezes

This sounds like a definite hardware issue. If the unit is still under warranty, contact Hp.

 

 

 

 

 

 

 

 

 

If it were a rattler. . . .

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Student
smanning_001
Posts: 2
Registered: ‎04-24-2012
Message 3 of 4 (163 Views)

Re: Having frequent startup problems and system freezes

This is a HP forum.... isn't it??

 

Will the warranty be vaild if the HDD has been switched for SSD and RAM upgraded??

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Master's Graduate
SSDdrive
Posts: 599
Registered: ‎03-23-2012
Message 4 of 4 (157 Views)

Re: Having frequent startup problems and system freezes

[ Edited ]

Who did the upgrade? Don't you have the originals?

 

 

 

   ED: This sounds like a motherboard issue.

 

 

 

 

 

 

 

If it were a rattler. . . .

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