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badatthis
Posts: 1
Member Since: ‎03-27-2014
Message 1 of 2 (178 Views)

Help please - HP laptop with Windows 8 keeps freezing

I have no idea what I'm doing.  IE suddenly froze, so I ran Malwarebytes, which suddenly freezes at the same spot, office15\root\office 15\pubwiz and then something else (bizcard.dvb or something different each time.).  I figure I've got malware so I tried a system restore to a few weeks ago, and i'm stuck with "system restore is initializing."  I've tried to do malwarebytes scan and system restore in safe mode, to no avail.  I can't open IE, so I can't download hijack this.  Ugh!  The computer tells me that I can't enable Windows Defender, as well, for some reason.

Help!

HP Support Agent
BHK6
Posts: 4,627
Member Since: ‎09-03-2013
Message 2 of 2 (128 Views)

Re: Help please - HP laptop with Windows 8 keeps freezing

Hi badatthis,

 

Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I see that you are having some malware problems. I would suggest that you try a Refreshing your Windows 8. If that doesn't work then you are looking at doing a full system recovery.

 

Thank you,

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Thank you,

BHK6


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