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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down. (147 Views)
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wantila Honor Student
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wantila
Posts: 4
Registered: ‎01-19-2012
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Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-23-2012 02:32 AM

When I close the lid on my g6 it turns itself off. When I restart it I get the message that Windows was not shut down properly.

I have set the instruction for the lid to do nothing on closing. This fault is intermittent.

 

G6 Laptop A5H00EA#ABU

Windows 7

64 bit

 

Hope someone can help

 

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Provost Provost
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DavidPK
Posts: 23,359
Registered: ‎09-24-2010
Message 2 of 6 (187 Views)
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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-23-2012 02:38 AM

Hi,

 

As this sound like a Hardware issue, you should contact HP and arrange to have the notebook repaired while you are still under warranty.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

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wantila Honor Student
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wantila
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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-23-2012 03:01 AM

Many thanks, I thought this might be the case.

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DavidPK
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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-23-2012 03:25 AM

Hi,

 

You're welcome :smileyhappy:

 

All the best,

 

DP-K

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jumpjackflash Student
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jumpjackflash
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Registered: ‎04-26-2012
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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-26-2012 10:35 AM

I just received my Pavilion g6 a couple days ago and have the same issue.  Not happy.

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jumpjackflash Student
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jumpjackflash
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Re: Hi I have a Pavilion g6 three months old and sometimes when I close the lid the unit shuts down.

‎04-26-2012 10:45 AM

Removed the battery and reinserted it.  Seems to work now but need to keep testing for a few days.  HP Support should put this as the first thing in their troubleshooting for this problem.

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