How many HP Pavillion customers have the Black Screen Problem?

[S_Rouault]

Well known Nvidia problem? I don't think so. This has happened twice to my TX2z and it was the same both times. Random GPU death. The same people cooking their computer to reseat the GPU solder connections tipped off those with ATI chips and it works for them too. So how is this an Nvidia problem.

I read the article about improper materials being used to join the GPU's core to the package (or the 'body' of the chip, the core being the small shiny part) by Nvidia. Supposedly ATI didn't make the same mistake, at least that is what they claim. So where does the blame lie when the same problem occurs with both chipmakers.

It maybe it really is the connection between the the core and the package, or it is between the package and the motherboard as some are claiming. Those who claim the latter point out that new 'eco' solder (without lead) implemented by the EU is to brittle or something or other. But whatever the reason both chips are failing and I just finised posting to ~13 threads in the TX/TM forums about TX owners having the same problems. Heat, black screen and flashing leds. Or the things that happen before the GPU goes out: Video atrifacting and heat.

I wonder if the heat is really the main problem. It could have something to do with thermal cycling alone. Meaning the solution is to leave the computer on constantly.

Wheverever the blame lies HP has many many laptops all failing in the same manner, and it needs ot be looked into.

[wtftop]

add me to the list:

TX2510US

bought: September 2008

it has been showing scrambled screen occasionally, but now completely black screen... it has always been too hot to use as a laptop, so wtftop then?

and this model has ATI chip, not NVIDIA. somehow HP has spared themselves from their thermal design fault and NVIDIA had to take all the blame, i guess. obviously there are many others with ATI chips who have the same problems.

that solder rework fix should help this hp model also, yet are there any workshops doing that in sweden? anybody any idea?

[jen18]

Count me in!

HP Pavillion DV 2000

HP PAvillion  DV 2500

Bought On September 2008 - Died on July 2011

[ModBitMan]

Add me to the list:

HP Pavilion DV7 3085dx

Date of Purchase:  01/01/2010

Official Date of Death: 09/05/2011

Have been experiencing BSOD events for months.  Thought the issue was viral even though I am running Avast, Windows Security Essentials, SpyBot S & D and Ad-Aware.  Did complete system software rebuilds on 2 different occasions starting with a reformat of the hard drive.  Upon the most recent events of a couple of weeks ago, I noted the heat coming from the rear left corner of the case was so great I had concerns of burning my fingers if I put them under there and left them for a few seconds.  Took the laptop to Geek squad and sent off to investigate heat issues.  After a week I get a call from the Geek.  "Everything checks out fine, I cleaned the fan and the inside...I cannot make it crash".  Well, after the heat I felt, I was concerned about a home fire so I told the Geek to keep it and stress test it until it failed.  Two days later I get a call..."This computer will not crash.  I can replace the fan or the mother board if you want, but I cannot find a fault".  I had him send it back.  I booted the machine last night, ran a SFC /SCANNOW and everything checked out.  Re-started the machine and BAM...black screen right after the windows logo goes away.  I put my hand under the back left of the laptop and it was incredibly hot.  I cannot get the machine to boot up with a visible screen in anything but Safe mode.

So, I called HP Tech Support, they told me to box it up and send it to them.  Oh yeah...have to give a credit card number and an authorization to spend $350.00.  I am not a fan of throwing good money after bad.  After what I have read in this thread it appears I am now the proud owner of a $1300.00 paper weight.  Oh, and if you can't tell by this message...I think the Geek Squad needs a kick in the pants too!

May be time for this die hard PC owner to look at Apple??

[gypsz2]

Add me to the list.

HP CQ60-215DX

Purchased April 2009, returned for new motherboard (lost everything) August 2009 still under warranty. Started having problems December 2010, black screen, shot motherboard June 2011.  I bought a cooling platform for it which is why it lasted as long as it did.  Now I need a new laptop and it won't be an HP!  So the life span is plus or minus 2 years.   That's expensive.

[ModBitMan]

Just a follow-up to my previous post about my $1300 papwerweight HP dv7.  A couple of days following my previous post, I was contacted by the HP Escalations Team Case Management.  I was assigned a case manager.  She offered me a deal, the details of which I will not disclose here other than to say it included a 1 year extension to my expired warranty. 

While there was some cost to me, HP arranged to ship my broken dv7 back to them, replaced the MB and at least 1 RAM chip, then shipped it back to me.  I purchased the cooling pad off Amazon that is referred to in a previous post in this thread.  My $1300 paperweight is now fully operational and performing in a manner that I expected.  We will acid test the unit when Star Wars The Old Republic comes out.

I will say that I was favorably impressed by the case management team.  They were empowered to resolve my issue.  But to me, one of the best things is that they were Americans based here in the US.  Clearly this computer's design is lacking when it comes to its ability to evacuate heat from the case.  It is pushing an I-7 processor and an nVidea video chip and simply cannot pull the heat off the board.  But at least, in my case, HP stood behind their product and did what they had to do to get me running.  It remains to be seen how long this thing will last, but CUDOS to the HP Case Management Team.  And CUDOS to HP for keeping this support function located and staffed here in the US.  With this level of service, they have regained my patronage.  Thank You!

[gypsz2]

I am very happy for you!  I was informed that I should get some canned air and try blowing some of the foreign particles out.  My laptop will work (sort of) in safe mode but with only one memory chip.  This makes it impossible to use as it is painfully slow with only half its' memory.  This unit also came with N Videa video and as I stated before, I purchased a cooling platform a year ago or more to ward off the overheating problem that killed it the first time. My HP probably isn't worth their effort to repair.  We have three HP computers in our home and only one works!  It is holding down quite a pile of papers without any problems.

Good Luck to you! I have been checking prices on new laptops and being very careful with what brand I buy.

[techninjadude]

Add me also my laptop is REALLLLLLY DEAD. HP DV4-1225ee

[timdf911]

Good to hear that HP did the right thing for you.

I'm calling them Monday morning to discuss my situation - a 1 month old DV7t-6100 quad edition bought direct from HP  which they claim is beyond economical repair and 'out of warrranty' and that I need to pay $860 to have it repaired !

They claim it is out of warranty because I installed a SSD, which I did and it worked fine for over a month before failing.  There are reasons why I returned it with the SSD in place and explained why at the time.

The fault was that it refused to shut down then kept rebooting.

They claim the CPU and mother board are fried as a result of the SSD - something I dispute as it seems like a motherboard failure caused by over heating.  It sometimes works for a few minutes from cold them bombs out again.

I'll be posting back once I get a response from HP.

I must say while the Dv7t was working with the SSD it was absolutely excellent !

[KipperT]

Add me to the list