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07-10-2010 06:53 AM - edited 10-04-2010 01:02 PM
Let's start a list of how many HP Pavillion customers have had their laptops go to blackscreen shortly after warranty and have had HP refuse to rectify the situation. Posted by an HP Pavillion customer with this problem.
Edit: see this thread
PLEASE REMEMBER: Although your notebook computer may be an eligible model, not every notebook computer on the list of Affected Models is eligible to participate. To be eligible to file a claim, your notebook computer must contain an Nvidia chip, it must have an eligible Product Identification Number (for HP), Service Tag Number (for Dell) or Serial Number (for Apple) and it must be experiencing one of the symptoms identified in the List of Identified Symptoms. Pleaseclick here to identify if your computer is eligible to participate.
Please click here to access the list of symptoms.
Please be aware that the Claims Period will not begin until after the Final Hearing, which is scheduled for December 20, 2010. If you wish to file a claim, please return to this website after the Claim Period begins (after the Final Hearing on December 20, 2010).
07-10-2010 10:18 AM
I do and I bought my laptop in december. If it is overheating I don't understand why it wasn't built properly to withstand a simple game or program.
07-13-2010 05:07 PM
Add me to your list, Pavillion-dv4-1275mx, first purchased in January 09, then took it to service and they could not fix, so they gave me this one in April 09....warranty just expired in April 10.
07-16-2010 01:11 PM
I had a Compaq which had the exact same issue and now I am dealing with a Pavillion that has the same. I was talking to a local computer repairman and he said he has seen six such motherboard issues within the last month and we live in a very small town. These mobos are notorious.
07-17-2010 07:26 AM
I just found out that Dell has the same problem with their NVIDEA cards and they are taking care of their customers. They apparently had a better service deal with NVIDEA then HP and are taking care of their customers.
07-17-2010 07:29 AM - edited 07-17-2010 08:13 AM
i'm having that issue right now also, i posted my thread a few min ago. i took it to best buy and letting them try to figure it out but they have yet to come up with any solution. my black screen is a DV7-1245dx/turi
07-17-2010 07:40 AM
Best knows about the problem. I took mine in to them and they didn't even look at it before telling me I had a fried mother board. They play dumb too.
07-19-2010 07:29 AM
Count me in. I have a pavillion DV9005ca that is completely dead. It started to show the symptons covered in the "Service Emhancement" only 3 months after it ran out but because I barely used the laptop, I figured that it should still be covered. Got off the phone with the "Customer Escalation Team" and they said..... too bad...so sad. Now I have a $1000 doorstop. I'm going to tell anyone I come in contact with to STAY AWAY FROM HP!!!!!! They don't support their products even after they admit that there is a problem. $1000 for 2 years of minimal use is UNACCEPTABLE!!!!!!. You would think that a HUGE company like HP would be more ethical.