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Re: I got lock up with windows user account password please help (39 Views)
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Honor Student
Bobby7
Posts: 6
Registered: ‎08-27-2012
Message 1 of 2 (44 Views)

I got lock up with windows user account password please help

Hp G60-438NR Notebook PC 64 bits

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DavidPK
Posts: 23,420
Registered: ‎09-24-2010
Message 2 of 2 (39 Views)

Re: I got lock up with windows user account password please help

[ Edited ]

Hi,

 

Try the following.

 

Using another PC, download the application on the following link and save it to your Downloads folder.

 

PC Login Now

 

When the download has completed, open your Downloads folder and double-click the installer - this will result in another file appearing which is the disc image ( .ISO ) that you need to burn to a CD.

 

You will now need to use an application such as ImgBurn to burn this ISO correctly to a blank CD - a guide on using ImgBurn to write an ISO to a disc is Here.

 

Insert the CD into the notebook you can't log in to and restart to boot from the disc.

 

There is a good guide on using this application available Here.

 

Regards,

 

DP-K

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