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bunglemark2
Posts: 4
Member Since: ‎07-31-2011
Message 1 of 6 (126 Views)

I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not start

Unless I hit ESC or Enter a couple of times, Windows does not start - the laptop just hangs. When Windoes DOES start, all is fine. Then on shutdown the laptop hangs. i have all hardware and software up to date. Any suggestions please ?

Cheers

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DavidPK
Posts: 32,558
Member Since: ‎09-24-2010
Message 2 of 6 (125 Views)

Re: I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not sta

Hi,

 

Try the following.

 

With the notebook shut down, remove the AC Adapter and then remove the battery.  Hold down the power button for a full minute.  Now plug in the AC Adapter ( leave the battery out ) and see if the notebook will start normally.

 

If the above doesn't help, shutdown the notebook.  Tap away at f10 as you start the notebook to see if you can enter the bios menu.  If you can, under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.



Regards,

 

DP-K



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Honor Student
bunglemark2
Posts: 4
Member Since: ‎07-31-2011
Message 3 of 6 (120 Views)

Re: I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not sta

Ran a full hard disk and memory check - no errors. Next to try the other option...

Honor Student
bunglemark2
Posts: 4
Member Since: ‎07-31-2011
Message 4 of 6 (108 Views)

Re: I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not sta

Tried the battery removal option - also no joy. Any further suggestions please ?

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DavidPK
Posts: 32,558
Member Since: ‎09-24-2010
Message 5 of 6 (101 Views)

Re: I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not sta

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.

 

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.

 

Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
bunglemark2
Posts: 4
Member Since: ‎07-31-2011
Message 6 of 6 (98 Views)

Re: I have a g62 notebook. when i start the laptop, the fan starts whirring but windows does not sta

Did that also. No errors found. Now I'm really confused

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