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Honor Student
cruz716
Posts: 2
Member Since: ‎04-25-2011
Message 1 of 4 (754 Views)

I have an HP Pavillion and suddenly...I cant type!!!

I turn the computer on and my mouse works and I can ...USUALLY click around and then when I click on the address bar to entere a web address or google something...it wont type and the computer freezes!!! I turn it off and try again...nothing...i dont know what to do!  Any suggestions?  the laptop is only 6 months old...I have always had a DELL this is my first HP and im not impressed

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DavidPK
Posts: 32,034
Member Since: ‎09-24-2010
Message 2 of 4 (748 Views)

Re: I have an HP Pavillion and suddenly...I cant type!!!

Hi,

 

Tap away at f2 as soon as you start the notebook to enter the Diagnostic Menu,  Run tests on the Hard Drive and memory.  Post back with your results.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
cruz716
Posts: 2
Member Since: ‎04-25-2011
Message 3 of 4 (715 Views)

Re: I have an HP Pavillion and suddenly...I cant type!!!

Ran both tests last night and it passed both.

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DavidPK
Posts: 32,034
Member Since: ‎09-24-2010
Message 4 of 4 (713 Views)

Re: I have an HP Pavillion and suddenly...I cant type!!!

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.

 

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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