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redwolf06
Posts: 2
Member Since: ‎10-08-2013
Message 1 of 4 (175 Views)

Keys are a hit and miss when typing on my Envy m6 notebook.

When typing on my notebook "Envym6"  I have to go back several times and correct words from missing letters.  When I called the tech support for the second time on this issue all "Lucy" could talk (for 7-10 minutes)about was my getting extended warranty for my computer.  I have an extended warranty for another 3+ months.  I told her this several times and asked for her supervisor and had to finally hang up on her after she would not let me talk to her supervisor.  Anyway my key issue is not resolved.  UGH!!!!!

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 2 of 4 (165 Views)

Re: Keys are a hit and miss when typing on my Envy m6 notebook.

Hi,

 

The fact that your notebook is still under warranty could come in handy as this may well be a hardware issue with the keyboard or its connection to the system board.

 

Try the following and see if it makes any difference.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

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Honor Student
redwolf06
Posts: 2
Member Since: ‎10-08-2013
Message 3 of 4 (156 Views)

Re: Keys are a hit and miss when typing on my Envy m6 notebook.

I was on the phone with a tech for over 1 1/2 hours going through this sequence.  And it's not any better.  All ready typing this little bit I have had to go back and correct it at least 4 times. 

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 4 of 4 (147 Views)

Re: Keys are a hit and miss when typing on my Envy m6 notebook.

[ Edited ]

Hi,

 

As I mentioned, it may well be a hardware issue.

 

Let me know the following.

 

What else did the tech run through with you?

 

Is this issue with a specific grouping of keys on the board or are all keys affected by this issue?

 

Is the issue the same, regardless of whether your typing into an online text field or an installed application such as Notepad?

 

What's the full Model No. of your m6 series notebook - see Here for a guide on locating this information - and the full version of the OS you're running?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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