07-21-2014 12:58 PM
07-23-2014 02:23 PM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
I work on behalf of HP