Lockups and Bluescreens ? we are here to help

[Boomcar2]

after receiving the disks from HP, everything worked.  Just a note, the recovery disc I made during the first time I turned the computer, it does not work....don't bother.

[VanDiesil]

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Boomcar2 wrote:

after receiving the disks from HP, everything worked.  Just a note, the recovery disc I made during the first time I turned the computer, it does not work....don't bother.

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No wonder that mine wouldn't work then!! Should have expected nothing less from an OEM! This will certainly be the LAST HP product I ever buy or recommend to people!!! They are not interested in the slightest in fixing the issues that it seems a lot of people are having on different machines!

No doubt to have a "usuable" machine, I am going to have to remove the 2nd hard disk and place it in a USB caddy and use up valuable USB ports!!!

I am regretting not sticking by my guns now and ONLY buying Toshiba laptops!!!! 

[Fawxx]

Dear all, is there any hope for my laptop?

On a side note, where is the product key for Microsoft office located on the laptop?

[Boomcar2]

I have the exact same sentiment, will not buy HP.  I payed $45 to get recovery disk from HP, in the past it use to be free inside the box.  I tried downloading all the different drivers listed for my laptop but did not help at all, it was really frustrating.  It took a third person suggesting I need to buy a new HD before everything was fix, so I spent $84 for HD plus $45 for recovery disk. No matter what you need to purchase the recovery disk from HP, after buying a ne HD it would not run until I used the purchased recovery disk.

[gkathieb]

I can not get it up enough to even get to safe mode  It goes on, fan starts, itb shuts off

[plaincollar]

Holy **bleep**. This thread is really a nightmare and I’m walking in the same swamp.

I bought a DV7 in May 2012, (yes, last month) for approximately £ 1000/$ 1500. After 2 weeks I’d suffered for 10 bsod, freely of everyday freezing. A graphic card that stop working and then restart 3-4 times every day with all your open work gone etc etc. When I’m using Photoshop and other similar programs I get “Computer is not responding”. It’s impossible to open Catalyst due “there is a problem…. Contact your manufacturer”. My max GPU Memory speed is 216 MHz (should be 800). The GPU supports PCI-E 2.0x16 but is only running at 8x2.0. Every time I start the computer I’m forced to enter ctrl alt delete to be able to activate anything on the desktop. My download capacity is 16 Mbit/s wireless (my IBM Thinkpad and Sony Vajo reach 40-55 Mbit/s WL) etc etc… And the problems are accelerating.

I could go on for an hour writing all failure this “PC” produce. This piece of **bleep** is a **bleep**’n joke. Two weeks ago I spoke with HP support and sent them all log files but still no response. How difficult can it be to read a minidump? There are plenty of programs at the net doing that in a second. (Problems like atikmdag.sys, ntoskrnl.sys, dxgkrnl.sys among others).

I’ve done everything You can do within the warrany policy like bios, drivers, troubleshooting with different programs, activate or deactivate different programs/processes, bought a laptop cooler and so on but obviously the problem are some manufacturing defect/design defect, something HP has to deal with by the law (see Product liability, Strict -).

This junk is a huge disappointment, and HP continue sending me surveys about how happy I am thanks to HP and “how likely is it that you would recommend HP to a friend?”  Like they should care….

What’s the praxis in cases like this? Anyone who has their money back when purchase through HP Store? Because I don’t want this typewriter in my possession!

(Van Diesil, You wrote something interesting about switchable graphic. I received the advice from HP support to change bios to fixed mode. But that’s not a good idea?? Do You have the solution for this dilemma?)

[Msmoka]

I have a hp pavilion zv5000 laptop it is asking me fory power on password how do I find my password? Someone please help cause I have finals around the corner

[RossX]

Greetings,

I am a Computer Scientist (for whatever that is worth) and a MCSE (old school, Win2k / NT4). I purchased a HP Envy 17-3070nr from NewEgg a week or so ago, as well as a Corsair GT 240 GB SSD and 16 GB of RAM. I swapped out the 750 GB HD (waiting on the caddy to show up), and installed Windows 7 Ultimate 64-bit on it. 

Apart from some minor issues (you need to install the first set of ATI graphics driver, as the second ones appear to lack vital components, and some power software from HP which I ended up uninstalling), it appears to be a rather fine laptop. That is, until I noticed the lockups. 

Now, I am having from trouble tracking down the cause of these lockups. I've checked the Event Logger, filtering for Critical / Warning / Errors from Application and System logs, and haven't found anything. Nada, zero, zip. I've installed the diagnostic tools from HP, and ran the memory / processor check. That's fine. Then I tried to run some of the other tests, but they appear to suddenly halt after a few moments (the timer stops counting down, and a test which is supposed to run for 10 minutes is running for much longer; the hard drive short DST appears to be locking up).  

Scandisk, from Windows, appear to run fine. 

I hate to say this, but this is a bit of a deal-breaker. I need this problem resolved, and resolved completely (if the machine locks up when I am trying to run Visual Studio...oh man). I am willing to run whatever diagnostics necessary to find the source of the problem.

Thanks,

Ryan

[callupchuck]

How can one run that test if the laptop won't even post, let alone boot?
It only turns on for about 3 seconds and then off again, and then on again, over and over.

I've been requesting help in various places on here and have gotten no responses.

[BradIsMad]

I am trying to get this to work, but I get the following information if I try to run the microsoft automated troubleshooter off the website (Using IE & XP):

"Your ID seems to have expired or you have already completed this process before. Contact your support engineer so they can guide you through the appropriate next steps."

If I download the troubleshooter, I get the following error message: