Lockups and Bluescreens ? we are here to help

[Rophay]

I have the same problem with a dv7. Constant blue screens and crashes since about a month to a month and a half after I bought it. It wasn't cheap, either. Got it from Staples.com for around $900. I figured if I was going to buy a laptop, I wanted one that was going to last, and that wasn't going to give me trouble. 

I have contacted HP multiple times, and "resolved" the issue more than a few times, only to find that it comes back soon after, and it's back to square one. If ANYBODY finds any solution to the constant BSOD and crashes associated with a DV7, please let me know. I'm a fan of HP, and have tried everything short of asking for a refund and sending the laptop in to the company, but these seem to be my last resorts.

[BradIsMad]

Hi, If anyone has the blue screen issue, I recommend trying 'http://driver-tool1.software.informer.com/' - it is a freeware app, for about 30 days or so... and I ran this, and updated all of my outdated drivers and the problem went away.  It was definately something to do with the new HP printer drivers- but all of them were up to date.  I think it might have been the mouse drivers, but I can't be sure.  At any rate, my blue screen issues have gone away for now, and hope they don't return. 

No thanks to HP support though, so I hope someone gets some help from this.

[callupchuck]

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callupchuck wrote:
How can one run that test if the laptop won't even post, let alone boot?
It only turns on for about 3 seconds and then off again, and then on again, over and over.

I've been requesting help in various places on here and have gotten no responses.

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After many MANY attempts to get it to boot, the laptop finally did fully post and boot to Windows. I immediately installed the bios update, and the problem has not returned. I felt from the beginning that there was a bios issue, but without a way to boot and install the update, there seemed to be no cure. The answer? Just keep trying the hard reset until the machine finally boots. While I don't feel that there was no satisfactory resolution on the part of HP, I am glad at least that I got lucky and saved face with my customer.

Based on this outcome, I am definitely second thinking my choice for recommending HP to my clients when they ask what brand I would go with when making any new equipment purchases.

[Sanchertx]

Your video graphics driver reports it has stopped working and then restarts.

 You can run MSDT ( Microsoft Support Diagnostic Tool ) and supply us with your computer name and we will analyze and respond to you with some suggestions or fixes.

 If you would like to participate here are the instructions: 

To allow us to better support you please click the web link below or copy and paste the HTTP line below into your Internet browser's address bar to run the Microsoft Support Diagnostic Tool. The tool gathers diagnostic information useful in resolving your issue. From a computer that is connected to the internet:

1. Click on the link below
http://support.microsoft.com/sdp/0B09F241363631333​93936323736B6

2. Click on the Run Now button (recommended) to start the diagnostic process

3. Follow the onscreen instructions to run the diagnostics on this computer, or a different computer.
For frequently asked questions about diagnostic data collection and uploading tools click the link below:
http://support.microsoft.com/kb/2598970

4. Below is the link to the FTP site with the SW Image diagnostic tool.  Please download ImageDiags_1.7.0.0.zip from the FTP site below. Once you download it, extract ImageDiags.exe from the zip file, and execute ImageDiags.exe on your computer with admin rights.  When it completes it will create a log file named IDR_xxxxxxxxxx.log where the values x may vary based on your unit serial number.  This file will be located next to the exe name on your computer after it completes.

 
    FTP System:       ftp.usa.hp.com  (15.192.32.78)
    Username:         image
    Password:         SWDiags0  (NOTE: CASE-sensitive)
 
    FTP Access:       ftp://imageWDiags0@ftp.usa.hp.com/
            or:       ftp://imageWDiags0@15.192.32.78/
 
5. Please email the log file this tool creates back to OCATeam@hp.com.

HP sincerely appreciates your business and we apologize for the inconvenience this matter may have caused.
 
Thanks,
HP Online Crash Analysis Team

[callupchuck]

I am waiting to hear back from my customer, who has posession of the laptop at this time. I will post results from the above steps as soon as I can get my hands on the laptop.

[Revenge2]

Hi last night my laptop was running fine and smoothly, then all of a sudden during the middle of running a program it bluescreened. I tried starting it up again but after 3 minutes of having logged on it froze, then bluescreened. I tried turning it on a final time but it froze again. Then I tried opening it up in safe mode where I was able to copy important files from my computer and run a full virus scan with Norton. It came up with a few results which were promptly deleted. After completing the scan I turned it off and started it up normally, where after 3 minutes it froze and crashed. Now when I try and turn on my laptop lights come on for the power button and wireless but the screen does not turn on. 

Here are some details about the computer:

HP Pavilion dv6

4 GB ram

i7 processor 2.2 Ghz 

Operating system Windows 7 64 bit

I haven't noticed any problems before and it just started acting up yesterday, it's quite new (about 1 month old) and I bought it from JB hifi with extended warranty.

Any assistance would be greatly appreciated.

Edit: when trying to turn on one of the flashing icons only flashes once, indicating a CPU failure

[callupchuck]

I finally got the customers laptop back from them. I went to run the first MS Diags tool as you posted in this thread, but I got a message that says the tool may have expired, or I have changed the name of it.

What does that mean?

[callupchuck]

Also, the version of the other diags tool has changed. The only one in the ftp site you specified is ImageDiags_1.8.10.0.zip

[callupchuck]

log file has just been sent.

[VanDiesil]

No thanks to HP's staff whatsoever, I have managed to resolve my BSOD issue (even though my DV7 has the faulty SandyBridge chipset!!!!) by updating the stupid 3D Guard software to the latest version. I certainly won't be buying HP again for anything, and will be returning back to Toshiba (who do support their products and supply above par hardware) once I have finished paying for this P.O.S DV7.......