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04-30-2012 10:26 AM
HP Laptop Pavilion d9700 does not return completely from sleep or hibernate. Screen returns from screen saver but it freezes. No key or mouse works. Must be shutdown to work.
04-30-2012 10:28 AM
I'd start with a BIOS update, check out support and drivers and search for your notebook by model name (i.e. Pavilion d9700)
Hit back if this doesn't work.
04-30-2012 12:36 PM - edited 05-01-2012 05:57 PM
This sounds disturbingly like a motherboard issue; is the laptop still under warranty? If so, please contact Hp.
If it were a rattler. . . .