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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help! (384 Views)
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itsssbri Honor Student
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itsssbri
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Registered: ‎10-08-2011
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My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-08-2011 02:08 AM

I have a 2 year old HP Pavilion DV4-1465dx running on Windows 7 64-bit  with a battery and ac adapter less than 6 months old that freezes when I unplug it. As far as I'm aware I didn't make any changes before this started happening and it's becoming very irritating. I would really, really appreciate any advice!

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erico
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-08-2011 03:04 AM

I recommend that you install the latest  BIOS update that is available in the support portal for your notebook.

Please post your results here.

 

Best regards,

erico



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itsssbri Honor Student
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itsssbri
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-11-2011 07:34 PM

I downloaded the update and it hasn't made a difference. :/

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erico
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-12-2011 12:30 AM

OK.

1) Run the defragmentation program that is part of Windows

2) go to a command line prompt and type sfc /scannow and then let the system file checker run. SFC is the Windows built in system file checker. It will inspect and replace any system file that it deems corrupt. It could be an ACPI file issue.

 

Best regards,

erico



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itsssbri Honor Student
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-14-2011 08:42 PM

I followed your steps and it didn't solve the problem but seemed to slow down the freezing process. Instead of being completely frozen in a few seconds it took a little while longer.

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erico
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-15-2011 07:44 AM

test your memory modules with the diagnostics in BIOS.

Do you know how to refresh ( by resizing) your virtual memory file?

regards,
erico


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itsssbri Honor Student
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itsssbri
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-16-2011 06:26 PM

I did the first test, but I don't know how to do the second you advised. I would be happy to do it with some instruction. Thanks so much for the help by the way. I really appreciate it.

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erico
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-17-2011 02:06 AM

HI,

OK.

one.JPG

 

two.JPG

 

three.JPG

 

four.JPG

 

Select Custom size and in the Initial and minumum boxes, place the paging file size that you see in Recommended in the bottom left. Now select the Set button and then OK. Your PC will require a reset. What you have done is refreshed the Paging file that your operating system uses. Sometimes that file becomes corrupt and causes the problems that you werehaving.

five.JPG

 

 

Best regards,

erico



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Carachu Student
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Carachu
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Re: My HP Pavilion DV4 is freezing after i unplug it from charging. Help!

‎10-17-2011 11:57 AM

I have the same problem with my DV6, I tried installing the program to help but it said it couldnt be installed? I only bought my laptop a couple of months ago, and its been doing it since i got it, should i just send it back? Or is there anything else i can try? x

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