My HP Pavilion g6-1001sa laptop keeps freezing (windows 7)

[Stevie1991]

Hi, I am wondering if anyone can help me.

About 2 months i purchased this new Laptop, it has been fine up untill recently.

Everytime I go onto the internet, try to download something, try to open a new tab my Laptop will freeze, and usually it will not let me open the task manager when I press CTRL + ALT + DEL. I have no idea why it is doing this, I have run virus scans with Norton (I am still in my free 90 day trial) and no threats have been found, I have done disc defragmenter, I have scanned the computer for errors, I have performed disc clean ups and I have no idea why it is still freezing. I have also changed my Internet browser from Internet Explorer to Mozilla Firefox and I still seem to have the same problems.

Any help would be appreciated as to why it keeps freezing or if anyone has had the same kind of problems with their laptops?

Thank you

[DavidPK]

Hi,

Shutdown the notebook.  Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

If both the above tests pass, try the following.

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

sfc /scannow                 ( note that there is a space between sfc and the / )

Let the process complete, then type exit and hit enter.

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.

Regards,

DP-K

[Stevie1991]

Thanks for you help, I will give this a go now and post any errors.

Thank you.

[DavidPK]

You're welcome

[Stevie1991]

Hi.

I ran the first two test.

Primary hard disk self test - after this test i got a message pop up saying Hard Disk 1 Full (305)

Memory Test - Memory Test Pass

[DavidPK]

Hi,

The 305 error would indicate a failing Hard Drive - this is also consistent with the issues you describe.

As your notebook is under warranty, contact HP to get the drive replaced.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[Stevie1991]

Ok thanks for your help. Should i make back ups of my music etc...I'm not sure if this will be deleted when it has been fixed?

Thanks.

[DavidPK · Accepted solution]

Hi,

Yes, you'll need to make a back-up of all your personal files to some form of external media ( ie External Hard Drive, DVDs etc ).  Generally, HP will send you the new Hard Drive - this will be completely blank so you'll need to reinstall the operating system on the new drive using your Recovery Discs and then load back your personal files from your external back-up source.  If you have not created your set of Recovery Discs, you'll need to order a replacement set of these at the same time.

The HDD replacement procedure is detailed starting on Page 45 of your Maintenance & Service Guide.

Regards,

DP-K

[Stevie1991]

Ok thanks for you help

[DavidPK]

Hi,

You're welcome

All the best,

DP-K