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03-28-2012 01:00 PM
This laptop is only a couple months old, its fairly new and now whenever I try to turn it on, it stops at the start up menu. It doesnt freeze, but no matter what i try I cant use the laptop anymore. Whats wrong?
03-28-2012 01:38 PM
Try loading to Safe Mode with Networking and check it does the same thing.
Once in Safe Mode with Networking do a clean startup
How to do a clean startup: http://support.microsoft.com/kb/331796
If it works fine in Safe Mode then most likely a software issue or virus issue.
If the system is still slow in Safe Mode then run a hard drive diagnostics and Let me know what happens..
Here are the link with the steps to perform System Diagnostics on the hard drive:
Although I am an HP employee, I am speaking for myself and not for HP.
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