My laptop freezes up constantly

[Deanabeana]

My laptop, which is still under warranty, a COMPAQ Presario CQ62 constantly freezes up on me.The problem has gotten steadily worse. I noticed it on occasion, but now I am guaranteed it to happen every time I attempt to view anything video related. I am also seeing on a regular basis, non-responsive web pages where I am not viewing videos. I do not run a pile of applications on my laptop. But I find in general it just seems to run slower & slower. Also quite often when I try to click on control alt delete, this is ineffective & gives me an error, thus forcing me to do an improper shut down. No computer likes an improper shut down!!

I run McAffee & have never had virus's or any spyware; my system is VERY clean!!

But please, if anyone can help me in a language that I can understand, this would be greatly appreciated. I'm pretty computer saavy, but high-tech things tend to baffle me. I'm hoping this is something relatively simple!!

Thanks!! 

Dee

[DavidPK]

Hi Dee,

Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on the Hard Drive and Memory.  Run both tests and post back with the results.

Next, load Windows, then from the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

sfc /scannow                 ( note that there is a space between sfc and the / )

Let the process complete, then type exit and hit enter.

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.

Regards,

DP-K

[newknees]

this fix has fixed my taptop CQ62 I have also added more ram to  8 gig 

l find it also lets me run more programs. It has not frozen.

thanks for the fix

newknees

[DavidPK]

Hi,

You're welcome, I'm glad it helped

Regards,

DP-K