04-04-2014 07:06 PM - last edited on 05-29-2014 01:53 PM by george-p
Ji, my HP G62 nOTEBOOK PC does the same thing and can you help me my Product number is WQ843UA#ABA and my serial number is [edited by Moderator]and Thanks!
05-23-2014 12:34 PM
Hi, having the same problem with my notebook, the touchpad freezes and i have to wait between 1-2 min.
My notebook is 15-d016es (model) and G0B41EA#ABE (product) runing Windows 8.1 on 64 bits, x64 processor.
05-29-2014 01:15 PM - edited 05-29-2014 01:16 PM
I am having the same problem and would be grateful for any assistance.
My product number is C1Y93EA#ABU
Operating system is Windows 8 64-bit
05-29-2014 01:54 PM
Hi @Samantha86 ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your post. From our Rules of Participation:
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05-29-2014 03:54 PM - edited 05-29-2014 03:55 PM
here is the latest upated drivers for your touchpad:
before you download and install it, check the version and the released date, then compare them with the pre-installed drivers on Device Manager. The newer wins !
hope this helps