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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-06-2011 09:43 AM

HP Recommended

Specs:

(G50 123nr) 

Windows 7 Ult (32 bit)

aftermarket battery and a/c adaptor

approx. 2.5 years old

 

My laptop suddenly shutdown (presumeably due to low battery but I can't be sure of that) and I am no longer able to boot with the battery installed.

A black screen with a little hyphen-looking symbol displayed in the far upper left (similar to the brief, normal pre-boot screen where the hyphen is blinking) comes up, but it never makes it past that screen if the battery is in.

I am able to make it boot normally on a/c power only (no battery installed).

If I connect the battery after the laptop has booted, the battery icon in the lower left shows no battery connected (little red "X" symbol) no matter what I do.

 

Ultimately my question is this: Is this a problem with the battery, internal charging circuit, or is it a software config. problem.

I am needing to decided whether to buy a new battery (this one is about a year old) or replace that laptop entirely.

 

I appreciate your help in advance.

15 REPLIES 15

‎08-06-2011 04:53 PM - last edited on ‎04-18-2016 01:21 PM by HP Administrator

HP Recommended

Install HP Support Assistant from here and follow instructions from below link to run a test on your battery

http://support.hp.com/us-en/document/c00821536

 

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‎08-06-2011 11:02 PM

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That was maddeningly unhelpful.

 

Running a battery test with HP Support Assistant only gives me an error and tells me that my laptop is not recognizing the battery. We already know that.

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‎08-07-2011 01:47 AM

HP Recommended

The battert test is obviously helpful. It told you that it may or may not be an issue with battery but it clearly indicated battery is not getting detected which means its a  problem with the battery controller on the Notebook.

 

Even if you buy a new battery it may not resolve your problem as problem lies with the notebook itself. 

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‎04-22-2013 10:40 AM

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I have this same problem.  Did you ever find a resolution?  I purchased a new battery and it does the same thing.

 

Thanks,

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‎04-23-2013 03:06 PM

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Hello jrs159,

 

What is your product number and operating system?

 

 

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‎03-17-2014 03:51 PM

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I've the same problem, do you resolved it ? 

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‎11-24-2014 11:58 AM - edited ‎11-24-2014 12:00 PM

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Same here. Will not load windows with ac and battery installed. Boot without battery just fine. Install battery and battery compliant software blinks screen bright to dim. Charge port turns red then white till battery is removed. Tried everything on the net and nothing works. Complaints all over the internet and nothing being done.

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‎12-04-2014 12:27 PM

HP Recommended

Did this EVER get answered? Pavillion dv6z with OS 7. Thanks

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‎12-05-2014 06:50 PM

HP Recommended

Could you elaborate? What battery controller? thank you

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