My new Folio 13 will not start the screen again after going into energy saving mode.

[MG73]

After not using my computer for 10 minutes, on battery, it goes into energy saving mode, factory settings.

When needing it again, I try waking it with the keyboard, mouse pad, start button and close/open the lid, but the screen will not activate. What is the matter? I end up having to force quit to get it starting again. It can't be OK with a new computer.

[Bryan_N]

That is abnormal behavior. Is anything plugged into the notebook via USB ports?

Was the unit ever able to enter sleep?

One thing you can try, just to see what the result is - change the Intel Rapid Start Technolgy setting in the BIOS.
Start the PC and press F10. highlight "System Confifguration" and then use the arrow key to highlight and change the setting for "Intel Rapid Start Technology".

Please let me know if this resolved or if you are still having issues

[PhilipHamilton]

hello,

I have a similar issue, although now after pressing the start button for about 10-15 secs the unit has gone dead and I can not switch on. The screen was blacking out a few times, which was resolved by opening and closing the lid. However now it won't start at all. the ac power light is on so it doesn't seem to be a power problem. Can you help what do to? 

thanks

[PhilipHamilton]

Did anyone else have this problem

[PhilipHamilton]

My Folio just died again when put in sleep mode . No lights, only the charger light on. Can anyone recommend how to restart? There is no battery to access easily, in;ess you take the whole machine apart - which is not an ideal solution.

Thanks

[PhilipHamilton]

Is anyone able to help? The Folio, without access to the HDD or any other components is really restrictive in terms of finding a solution. 

thanks

[UniProg]

Hello,

Your Folio 13 is a Business model.  Your issue would be best answered on the HP Enterprise Business Community Forums

Good luck! 

[PhilipHamilton]

thanks, funny though, it looks like a mobile ultrabook to me -  and as a customer/single user, I don't care about the being an enterprise ie servers, sotrage or cloud computing.

[UniProg]

The ProBooks, Elitebooks, Folio 13...these are business model notebooks.  My link above, takes you to the forums where people who own the same notebooks, are posting questions just as you are.  That doesn't mean you may not get help here, but why not go to the community where you will be more likely to get help because the community and experts are more familiar with your notebook?

I believe you would benefit by taking my suggestion.  You'll have it in both forums, with twice the opportunity to get an answer.

Good luck!