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Re: Newly Purchased, HP-Refurbished, Laptop Fails At Everything (244 Views)
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chipmonger Student
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chipmonger
Posts: 1
Registered: ‎11-26-2011
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Newly Purchased, HP-Refurbished, Laptop Fails At Everything

‎11-26-2011 09:52 PM

My newly purchased HP-refurbished DV6-6135DX blue screens in Windows, won't take the restoration DVDs I made, and fails during the F11 Recovery Install.  Installing Windows 7 with a good MSDN version gives a blue screen error as well.  MemTest86+ run overnight and the HD test in BIOS do not show errors, but noticed the BIOS release installed is F.20 - which had issues with blue screens in Windows.  I also get kernel oops in Linux as well.

 

I need a way to try and upgrade the BIOS to the latest release on a bootable CD, as there has been no working Windows environment since I purchased it.

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CherylG
Posts: 16,545
Registered: ‎11-12-2008
Message 2 of 2 (244 Views)
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Re: Newly Purchased, HP-Refurbished, Laptop Fails At Everything

‎11-27-2011 06:08 PM

HP usually gives a 90 day warranty on refurbished machines.I would ask for warranty service,repair or replace.


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