No option in Power tab of Support Assistant to check battery and can't run standalone tester

[typer2122]

HP Pavilion dv3t-2000 CTO Entertainment Notebook PC

Windows 7 64-bit

My laptop started turning off as soon as I unplugged it, from reading online it sounds like there's a problem with the battery (it had been acting funny recently, as soon as I would unplug it would go to 77%, then back to 100% as soon as I plugged it back in).

I went to run the Battery Check within HP Support Assistant but I don't see that option, at the bottom it says "Loading" for my system's details no matter how long I let it run.

I downloaded the standalone Battery Check but it wouldn't install, it said I should run the test from within Support Assistant.

I also went to http://h20614.www2.hp.com/ediags/gmd/ProdDetect4Mozilla.aspx?lc=en&cc=us to scan my system but that wouldn't work either, something about a Runtime error and then the ActiveCheck plugin crashes.

[Vidya]

Download and install the latest HP Support Assistant from the following weblink:

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54620.exe

Restart the system before installing HP Support Assistant and after installation. This should solve the problem with HP Support Assistant and allow you to perform Battery Check.

[typer2122]

Thanks, I ran Battery Check with the updated version of Support Assistant and it does say my battery is dead and needs to be replaced. :-(

[Vidya]

If your system is in warranty, please contact HP support to get replacement. If not, please purchase a new battery.

[typer2122]

Hi it's not under warranty but I checked at your site and the model number is not listed…what are my options? (It's a dv3t-2000).

[Vidya · Accepted solution]

Your notebook is a customized model. Try using the product number and order it from the following weblink:

http://partsurfer.hp.com/search.aspx