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Drummer89
Posts: 12
Member Since: ‎11-19-2009
Message 1 of 25 (20,718 Views)

Notebook Shuts-Off Without Warning when battery is low (Dv6)

I have a pavillion Dv6, and I'm having a problem with the computer simply shutting off when the battery is running low. It happened today when the battery was at 35%, and it gave no warning of low battery or anything. It didn't even go through the shutdown process... it just shut off immediately.

 

I checked my settings, and the computer is supposed to go to sleep at 10%, and shut down at 5%. I'm running Windows 7 x64. Let me know if you have any advice.

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compenthusiast
Posts: 266
Member Since: ‎02-10-2010
Message 2 of 25 (20,692 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

Hi Drummer89,  do you have HP support assistant installed on your laptop? If so, perform the following steps"

  1. Open HP Support Assistant

  2. Click "Troubleshoot"

  3. Click "Power, Thermal and Mechanical"

  4. Click the "Power" tab

  5. Click "Battery Check" in the Resources section.

It may be your battery is out of "sync" with your laptop.

 

If you don't have HP Support assistant installed, click start>help. and type Battery, or calibrate battery.

 

Please let me know if this helps. 

______________________________________________________________________________
ProBook 4710S, Win 8 Pro 32 bit, T6570 @ 2.1Ghz, 320GB, 3GB, ATI Mobility HD 4330
Elitebook 8440p Win 7 Enterprise x64, M520 2.4 Ghz, 250GB 4 GB, Intel HD Graphics
Tutor
Drummer89
Posts: 12
Member Since: ‎11-19-2009
Message 3 of 25 (20,674 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

I ran a battery check, and it is telling me that I need to replace my battery. My laptop is less than a year old :smileysad:...

Grad Student
compenthusiast
Posts: 266
Member Since: ‎02-10-2010
Message 4 of 25 (20,667 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

Dang-it! Well--at least it's not the laptop.

 

I'm not sure if the battery is covered; probably not . Check online---there could be some deals on the web!

 

Good luck

______________________________________________________________________________
ProBook 4710S, Win 8 Pro 32 bit, T6570 @ 2.1Ghz, 320GB, 3GB, ATI Mobility HD 4330
Elitebook 8440p Win 7 Enterprise x64, M520 2.4 Ghz, 250GB 4 GB, Intel HD Graphics
Student
m1308
Posts: 1
Member Since: ‎01-24-2011
Message 5 of 25 (19,589 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

well, i am experiencing the exact same problem. my laptop is less than 6 months old. and hp suport assistant says that my battery is working perfectly.. goig mad with this issue... 8th time today its turning off on me... i thought it was coz my battery is over heating...but the last two times that it had  happened,it was perfectly normal tempratures... some one help me !!

Student
tom90
Posts: 1
Member Since: ‎03-23-2011
Message 6 of 25 (19,264 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

i'm having the same problem but the battery is ok :smileyfrustrated:

Student
preasis15
Posts: 1
Member Since: ‎03-23-2011
Message 7 of 25 (19,259 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

hey somebody help!!! im having the same exact problem too with DV6 :smileysad: and my laptop is less than  ayear old.. and when i checked my battery it says its working properly

Tutor
thunderwolf333
Posts: 16
Member Since: ‎05-15-2011
Message 8 of 25 (18,958 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

same... no solutions yet?

Student
smokinlee
Posts: 1
Member Since: ‎05-16-2011
Message 9 of 25 (18,939 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

My dv7 is doing exactly the same thing...shutting down with no warning with about 35% battery power left.  I've run HP Support Asst Health Check (ok), Battery Check (good), calibrated the battery, downloaded all Windows updates, installed IE 9,0, and whatever else I could think of to no avail.  It's still shutting down with no warning...  I hope someone figures this out and post a solution soon! 

Tutor
thunderwolf333
Posts: 16
Member Since: ‎05-15-2011
Message 10 of 25 (18,924 Views)

Re: Notebook Shuts-Off Without Warning when battery is low (Dv6)

i recently updated to norton 360 do you have that also?

maybe that's causing the problem?

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