Question
Reply
 
Student
MoonSongs
Posts: 1
Member Since: ‎07-14-2013
Message 1 of 2 (105 Views)

Pavilion G6 freezing up

So I started up my Pavilion g6 this morning and it was all fine till my mouse wouldn't move, the mousepad hadn't been locked so I knew there was something wrong. I took out the battery and put it back in and once I started it up, it was on the HP screen and all it would do was load for 5 minutes. So I held the power button down, and I gave it 2 minutes till I tried to again. Once I did turn it back on it had said something about "autorepairing" and I left it there for another 5 minutes and nothing! So I shut it off from the power button again, and turned it on, and it went back to just not saying autorepairing. I am not very tech savy so can someone please help me.
Provost
DavidPK
Posts: 31,395
Member Since: ‎09-24-2010
Message 2 of 2 (94 Views)

Re: Pavilion G6 freezing up

Hi,

 

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

Note:  If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.

 

Can you also post back with the following details.

 

1.  The full Model No. and Product No. of your G6 series notebook - see Here for a guide on locating this information.

 

2.  The full version of the operating system you are using ( ie Windows 7 64bit ).

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation