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Young032
Posts: 32
Member Since: ‎03-11-2011
Message 1 of 31 (45,357 Views)
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Pavilion dv6 blank screen issues).

An on-going problem with HP Pavilion laptops, blank screen issues. Just notice on my 1 year old pavilion dv6 that an black screen is occurring everyday. Here what I have done to correct the on-going problem reinstall windows 7, install all the updates, updated BIOS, and chipset and the same problem occurs everyday. Does anyone else have any suggestions what the problem could be? Any help would be greatly appreciated.

 

Thanks in advance.

 

 

Mike

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 2 of 31 (45,347 Views)

Re: Pavilion dv6 blank screen issues).

Hi Mike,

 

Tap away at f10 as soon as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on the Memory and Hard Drive.  Run both tests and post back with the results.

 

Regards,

 

DP-K

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Intern
Young032
Posts: 32
Member Since: ‎03-11-2011
Message 3 of 31 (45,342 Views)

Re: Pavilion dv6 blank screen issues).

Hi David,

 

Here the problem it will say windows starting, then that's when the black screen appears. All the blue lights are on and I can hear windows sound, and it goes into desktop but no screen appears.

 

Any suggestions or should I just run an memory test, and Hard drive test.

 

 

MIKE

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 4 of 31 (45,341 Views)

Re: Pavilion dv6 blank screen issues).

Hi Mike,

 

Yes, run the memory and hard drive tests first -  if only to rule out some possible causes.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Intern
Young032
Posts: 32
Member Since: ‎03-11-2011
Message 5 of 31 (45,337 Views)

Re: Pavilion dv6 blank screen issues).

Hi David,

 

That's going to take some time to complete. I have an desktop it took 9 to 12  hours for both tests to complete! But I will run the tests when I get some free time and get back with you.

 

Thanks for the help.

 

 

MIKE

Intern
Young032
Posts: 32
Member Since: ‎03-11-2011
Message 6 of 31 (45,285 Views)

Re: Pavilion dv6 blank screen issues).

Hi David,

 

I just wanted to let you know the memory and Hard Drive tests pass ). Looking toward motherboard possible!

 

 

MIKE

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 7 of 31 (45,278 Views)

Re: Pavilion dv6 blank screen issues).

Hi Mike,

 

It could well be a Hardware issue but it's worth trying the following process.

 

Shutdown the notebook, remove the AC Adapter and remove the battery. Now hold down the Power Button on the notebook for a full minute. Re-insert the battery, plug in the AC Adapter and start the notebook.

 

Next, From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.  Restart the notebook and see if this has helped the issue.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Intern
Young032
Posts: 32
Member Since: ‎03-11-2011
Message 8 of 31 (45,248 Views)

Re: Pavilion dv6 blank screen issues).

Hi David,

 

I have try the scan now technique it did not help. It's getting worse! I am sending the laptop to HP for repair. It an good thing I got an extra 1 year warranty when I bought this laptop. I was checking out websites online and motherboards cost between $200.00 to $300.00. I am also having sound issues with this laptop.

 

Thanks for your help.

 

 

Mike

Intern
Young032
Posts: 32
Member Since: ‎03-11-2011
Message 9 of 31 (45,220 Views)

Re: Pavilion dv6 blank screen issues).

HP Order Dispatch Service. My issues will be taken care within 2 business days.

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 10 of 31 (45,213 Views)

Re: Pavilion dv6 blank screen issues).

Hi Mike,

 

Glad to hear you're getting the problem sorted out, thanks for the update.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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