Question
Reply
 
Honor Student
Trashford
Posts: 2
Member Since: ‎04-18-2012
Message 1 of 9 (15,060 Views)

Pavilion dv7-3160us will not boot

I own a 2 year old Pavilion dv7-3160us and when I try to boot it up the lights turn on like normal and the fan spins for roughly one second and then it shuts down before the display or hard drive even have a chance to turn on. I was running the windows 8 consumer preview and had a seperate partition to boot windows 7 and both worked fine. I didn't use it for two weeks and when i went to boot it up it had this problem? RAM and graphics card appear to be fine. When the power cord is plugged in the status lights do turn on, and I have tried running on both battery and AC.

 

I had this problem a few months back and took it to a repair shop and they said the fan wasn't spinning and they cleaned it out and it was working fine. However, the fan is spinning now but it looks like the same problem as before.

 

Could it be a static electricity or motherboard problem?

 

Any advice is appreciated, thanks.

Master's Graduate
Jolly_Rogers
Posts: 617
Member Since: ‎09-14-2010
Message 2 of 9 (15,054 Views)

Re: Pavilion dv7-3160us will not boot

You can try doing a hard reset by going through the following document to check if this helps:
http://h10010.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01684768&product=1132551

In case the issue persists since the unit does not power on, I think it could possibly be a hardware issue and you might need to contact support to book the unit in for a repair.
Although I am an HP Employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Honor Student
Trashford
Posts: 2
Member Since: ‎04-18-2012
Message 3 of 9 (15,052 Views)

Re: Pavilion dv7-3160us will not boot

Thanks for the hasty reply. I'll let you know how it goes.

Honor Student
RyanDo
Posts: 1
Member Since: ‎01-11-2012
Message 4 of 9 (15,046 Views)

Re: Pavilion dv7-3160us will not boot

Hi Trashford,

 

This is HP employee speaking, but just for myself and not for HP.

 

The BIOS can be configured to specify the order in which the computer will access available bootable hardware devices. The most common bootable devices are: Internal Hard Drive, External USB drive, Optical CD/DVD ROM Drive, and Network Adapter. During the process of checking each device for the required bootable files, if a device fails, the computer verifies that another device is available. If it checks all the listed devices but does not find the bootable files, an error message, like the following, is displayed.

Boot Device Not Found
Hard Disk - (#####)
To resolve these boot device errors, perform the following steps in the order listed. If the computer still does not start, contact HP for assistance with this error.
 
  1. Reset the BIOS default settings.
    The configuration settings for the drive might have changed. To determine if this change has occurred and to reset the original configuration, do the following:
    1. To access the BIOS, turn on the computer and immediately press the esc key to display the Startup Menu, and then press the F10 key.
    2. Press F9 to reset the BIOS defaults, and press Enter to confirm the action.
    3. Press F10 to save the change and exit the BIOS, and then press Enter to confirm.
    Allow the computer to restart. Continue to step 3.
  2. Reseat the hard drive.
    These errors may occur if the computer has been jarred and the drive's connections are loose. To determine if this has occurred and to correct this issue, do the following:
    1. Press and hold the power switch for 5 - 15 seconds to turn off the notebook.
    2. Disconnect and reconnect the internal hard drive. Details on how to complete this procedure can be found in the Maintenance and Service Guide for your notebook mode. Go to HP Software & Driver Downloads web page.
    3. Once the hard disk has been reconnected and the notebook is completely re-assembled, attempt to start the notebook normally.
    Continue to step 3.
  3. Run HP Hard Disk Test.
    The HP Hard Disk Test may be able to fix errors while testing the hard disk drive. To correct this issue, do the following:
    1. Press and hold the power switch for 5 - 15 seconds to turn off the notebook.
    2. Press the power switch to turn on the computer, and immediately press the Esc key.
    3. On the HP Startup Menu, press the F2 System Diagnostics key.
    4. Select the Hard Disk Test option.
    5. Once the Hard Disk Test is completed, attempt to start the notebook normally.
    If the Hard Disk Test cannot fix the error, it will display a failure code and a Warranty ID number . Contact HP Customer Support. The Warranty ID number is required to determine if the HP Customer Support agent can authorize repairs or part replacements under warranty.
  4. Respond to ‘Hard Disk Not Exist’ message.
    If the test cannot run and the Hard Disk Not Exist message is displayed, contact HP Customer Support for assistance.
  5. Recover the operating system.
    If the hard disk test passes, the hard drive itself is functional. However, the operating system files may have become corrupted or have been deleted. Use System Recovery to reinstall your operating system and all HP-installed software, returning your computer to its factory image.

By marking my answer “Accept as Solution” if it solves your problem.

Honor Student
nollert
Posts: 3
Member Since: ‎04-24-2012
Message 5 of 9 (15,002 Views)

Re: Pavilion dv7-3160us will not boot

I have the exact same problem however it is not the battery. E.g.., plugging in the power adaptor without the battery gives me the same problem.

When I boot up, the fans start, if I have a disk in the DVD player there is some sound from that. The screen always stays black. I've tried an external monitor and tried booting with recovery disks and have tested the hard drive. I have two hard drives in the unit - I took one out.The lights by CAPS LOCK and over the numeric key pad Blink. (together)

 

I too was testing windows 8 with a separate hard drive in the machine and have a multiple boot. When I press ESC key on powering up, nothing happens, the screen stays black.

 

Tom

 

Student
aaisom
Posts: 1
Member Since: ‎08-09-2012
Message 6 of 9 (13,627 Views)

Re: Pavilion dv7-3160us will not boot

I have the same problem, before taking my laptop to Micro Center (a local computer store) I took it apart and cleaned the fan. That didn't fix the problem. The problem was heat related, but it was the motherboard. Taking it to Micro Center confirmed my greatest fear. It is very important to perform at least quarterly dustings of any computer. Also for laptops make sure you purchase a notebook cooler and do not let your laptop run on top of any surface that will block the fan from cooling the laptop, surfaces such as beds or tables with cloth coverings. I hope this was helpful.

PS: I don’t work for HP:smileyhappy:  

Honor Student
nollert
Posts: 3
Member Since: ‎04-24-2012
Message 7 of 9 (13,625 Views)

Re: Pavilion dv7-3160us will not boot

I just threw away the computer. Nothing worked.

Student
sannik671
Posts: 1
Member Since: ‎01-23-2013
Message 8 of 9 (9,055 Views)

Re: Pavilion dv7-3160us will not boot

my hp dv7- 3060 us the lights turn on but the screen and the harddrive does not cycle pls help
Honor Student
Matty_P
Posts: 1
Member Since: ‎08-18-2014
Message 9 of 9 (188 Views)

Re: Pavilion dv7-3160us will not boot

I know this sounds weird, but this is what worked for me.  My HP laptop was not responding whatsoever.  I tried everything listed in the forum, which basically boiled down to do a hard power reset or send it away.  I would turn the laptop on, with and without the battery and no lights would blink around the caps/num lock, no noise alarms, nothing.  only the volume, power and the fan would blow.  the computer would not post.  the screen was totally black.  no bios, no windows, nothing.  Then panic set it, and it was flight or fight.

 

so here is what you do: Go get a screwdriver (now I know this going to sound weird but bear with me), and take off the panel to the RAM memory (obviously by this point you have the power disconnected and the battery out).  Next you take the RAM out, and leave it out.  Now we give it some power, and here we go!  PRO TIP OF THE DAY:  you boot the computer WITHOUT THE RAM.  Yes, force it to fail.  Then BING BANG BOOM - the bios message appeared that a checksum failed and that is why it was totally nonresponsive.  Then I powered everything down, put it all back together, and it was business as usual.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation