HP Support Forums
Join in the conversation.
10-15-2011 01:42 PM - edited 10-15-2011 03:17 PM
As many others I have a pointer freezing problem. When it happens, I also lose the touchpad and the keyboard. Doing a hard turnoff by holding down the power button for 4-5 seconds reactivates all functions. Then anywhere from one minute to about 20 minutes later it happens again. This computer is four years old and worked perfectly until about a month ago.
System is Windows 7 running on an AMD TL 64 2.20 GH
Any new thoughts by anyone?
UPDATE; ran HDD test and status was : #2-07 FAIL What does that mean?
11-24-2011 08:46 AM
I have the solution. What is happening is that you are "deactivating" the mouse by hitting the small white square on the mouse pad. This box turns the mouse pad on and off. To reactivate the mouse pad, simply double tap the white box and your mouse pad shoud reactive. It is has worked every time for me.