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lmpython
Posts: 1
Member Since: ‎02-05-2012
Message 1 of 2 (360 Views)

Pavilion g6-1d60us

I had this laptop for 3 days. Only things I have installed on it are Google Chrome and Utorrent, both programs I have used for years. I was prompted to install automatic updates so I did and then I shut down computer. When I tried to start it back up Windows will not load. Message says that Windows cannot communicate with external hardware connected to computer. I have no external hardware connected and have NOT had at any time. I had not yet made a backup for this computer as I didn't even have it long enough to load any of my things (camera software etc) onto it. I do plan to return it for exchange but I was just curious if anyone else has had a similar issue.

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banhien
Posts: 34,343
Member Since: ‎01-29-2009
Message 2 of 2 (356 Views)

Re: Pavilion g6-1d60us

Hi,

 

I think the machine already has at least one restore point. Just restore it few days back should be ok then try again. Please try this:

 

Start > All programs > Accessories > System tools > System restore

 

Regards.

 

 

BH
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