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01-04-2011 02:48 PM
3 year old Pavillion dv6500 freezes after being on for a few minutes.
This also occurs in safemode.
Cannot consistantly reboot
Have tried the hard reset
Not sure where to start / what to do
01-05-2011 06:57 AM
Go into the BIOS (press F10 when you see the HP splash screen on bootup) and navigate to the Diagnostics Tab, then select Memory and/or Hard Drive tests and see if either of those return an error.
01-05-2011 04:54 PM
I was able to get into the BIOS by pressing F10
I went to Diagnostics and ran the Primary Hard DIsk Self Test
The Quick test passed, then it started on the comprehensive test
It got to about 10% complete and an hour later was still there - seemed to be frozen
I tried to ESC to cancel, but nothing happened, so I shut it down via the power switch
I will try again tomorrow for the Memory test
Once it freezes, I don't seem to be able to reboot at all for 'a while'
Does the failure to complete the hard disk test tell anything?
01-06-2011 05:37 AM
It tells me something went wrong somewhere, but it is interesting that the original issue was that it froze in windows, and now it freezes in BIOS, Sounds like a hardware issue. Do you have a warranty? It can be checked here:
01-06-2011 06:57 AM
If you go into BIOS and let it sit there for 10 or 20 minutes but don't run or do anything with it does it freeze?