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Top Student
Posts: 6
Member Since: ‎04-29-2014
Message 1 of 3 (144 Views)

Please Help

I have an HP pavilion G6, 6GB of Ram operating on Windows 7 Home Edition. About 4 days ago it started acting crazy:<br><br>-The keyboard, mouse and monitor stop working ramdomly till I restart (in the case of the monitor it only comes back after a hard reset.)<br><br>-The battery icon it's on skitzophrenic mode by showing that the battery is drained even though its fully charged...comes and goes.<br><br>I've reinstalled Windows several times thinking it was a software issue. Last time I did it took over 10 tries since it would overheat and go into thermal shutdown at 90-something percent progress every time.<br><br>I've tried everything I could including opening it and cleaning the fan several times. Yesterday it was just hell, today it worked fine for an hour and then bam, went nuts again (while I was doing video editing.)<br><br>I don't know what else I can do, I'm in the middle of traveling with no access to a reliable service center. Fixing it myself is the only option.<br><br>Thanks for the help.<br>
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HP Support Agent
Posts: 5,279
Member Since: ‎09-03-2013
Message 2 of 3 (102 Views)

Re: Please Help

Hi kieferpuls,

 

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I see that you are having some rather odd issues with your Pavilion. Do you have a restore point from four days ago that you can use? I would also suggest that you run a virus and malware scan to see if you picked something up. You can test the hardware using the HP Diagnostic Tools. Run the System Test – Extensive Test. Something else you can try is the System File Checker tool, which is designed to scan your operating system for corruptions.

 

Thank you,

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Thank you,

BHK6


I work on behalf of HP
Distinguished Professor
Posts: 4,143
Member Since: ‎06-05-2012
Message 3 of 3 (92 Views)

Re: Please Help


kieferpuls wrote:
I have an HP pavilion G6, 6GB of Ram operating on Windows 7 Home Edition. About 4 days ago it started acting crazy:<br><br>-The keyboard, mouse and monitor stop working ramdomly till I restart (in the case of the monitor it only comes back after a hard reset.)<br><br>-The battery icon it's on skitzophrenic mode by showing that the battery is drained even though its fully charged...comes and goes.<br><br>I've reinstalled Windows several times thinking it was a software issue. Last time I did it took over 10 tries since it would overheat and go into thermal shutdown at 90-something percent progress every time.<br><br>I've tried everything I could including opening it and cleaning the fan several times. Yesterday it was just hell, today it worked fine for an hour and then bam, went nuts again (while I was doing video editing.)<br><br>I don't know what else I can do, I'm in the middle of traveling with no access to a reliable service center. Fixing it myself is the only option.<br><br>Thanks for the help.<br>

For start here could you redo your issue at hand by rewriting it again. It is so jumbled up and makes it hard to know where to start?

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