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marcuswcp
Posts: 2
Member Since: ‎08-01-2011
Message 1 of 3 (153 Views)

Presario CQ42 = Kept Freezing

Do anyone experiencing the same thing? I just bought Presario CQ42 and the laptop usage kept 100% and freeze all my applications and hanged. Checked with the dealers, they said is like that??? Omg ... can someone help??

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DavidPK
Posts: 32,699
Member Since: ‎09-24-2010
Message 2 of 3 (150 Views)

Re: Presario CQ42 = Kept Freezing

Hi,

 

There is no way your brand new machine should be behaving like this - try the following and let me know; Also include the Full Model No. or Part No. of your CQ42 and the OS ( ie Windows 7 64bit ).

 

Shutdown the notebook.  Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

If both the above tests pass, try the following.

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.

 

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Part of this process will require a restart to check the drive.



Regards,

 

DP-K



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Honor Student
marcuswcp
Posts: 2
Member Since: ‎08-01-2011
Message 3 of 3 (145 Views)

Re: Presario CQ42 = Kept Freezing

Thanks god.. someone replied me.. I will do as instruct and come back to you shortly with the model no. and results.

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