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msiakkhasone
Posts: 8
Member Since: ‎02-06-2012
Message 1 of 3 (73 Views)

Problems shutting down

I just bought a new notebook laptop last week, it sometimes doesn't shut down. I have to swtich users and then shut down. Should I return it for a new one?

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DavidPK
Posts: 32,083
Member Since: ‎09-24-2010
Message 2 of 3 (68 Views)

Re: Problems shutting down

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.

 

Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties.  Click the Tools tab and then click the button to 'Check the Drive for Errors'.  In the following window make sure both boxes are ticked and then click Start.  Agree to schedule the check at the next system restart and then restart the notebook - this process can take a couple of hours to complete before loading back into Windows.

 

If the above fails to help the issue, I would agree with your suggestion of returning the notebook to the retailer and getting a replacement.

 

Regards,

 

DP-K

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msiakkhasone
Posts: 8
Member Since: ‎02-06-2012
Message 3 of 3 (66 Views)

Re: Problems shutting down

Thanks for the help. hopefully it works. I would hate to return it or exchange it.

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