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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-07-2015 11:23 AM

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Operating System: Windows 8

i am facing the same issue do anyone got solution so please share here... 

22 REPLIES 22

‎01-09-2015 10:57 AM - last edited on ‎03-14-2017 12:15 PM by HP Administrator

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Hi @mikapadia ,

 

Thank you for visiting the HP Support Forums and Welcome. I have read  about your HP ENVY TouchSmart m6-k025dx Sleekbook and having issues with the startup. You could reset the BIOS with this document selecting the reloading the BIOS default settings.

 

Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.

 

Here is a link on computer does not start, which has a section for the HP Logo screen.

 

Hope this helps you.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎01-09-2015 11:24 AM

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tried updating the bios file and tried to reset the bios setting to default but still facing same issue please guide me any soution for dis  becoz dere is no hp service center in pakistan.

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‎01-09-2015 11:28 AM

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hi please help me my hp envy m6 k025dx auto switch off when i try to boot it... tried boot using usb external rom and internal hardisk but system turns off as i boot. tried reseting bios setting to default and updated bios settings as well. kindly provide me the solution

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‎01-09-2015 12:03 PM - last edited on ‎03-14-2017 12:17 PM by HP Administrator

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Hey @mikapadia 

 

 

Try following this document on overheating  might be the cause of the shutting down.

 

Here is a link how to do a hardware test. 

 

Did you install any new hardware?

 

Please let me know what passes and what fails.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎01-09-2015 12:57 PM

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no new hardware installed and system test passed as well no issue there.

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‎01-09-2015 03:05 PM - last edited on ‎03-14-2017 12:17 PM by HP Administrator

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Hi @mikapadia ,

 

Well that is good to hear. There seems to be a driver conflict. You will have to do a system recovery on the Notebook.

Try it for a few days before installing software.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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‎01-10-2015 12:25 AM

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u means system recovery by pressing f11 but my system doesnt boot in any way so could not go to system recovery.. it even shuts down when go to system recovery
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‎01-10-2015 12:31 AM

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its not booting from anywhere even from HP SYSTEM RECOVERY
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‎01-11-2015 04:41 AM

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pls reply for any solution.

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