Screen Goes Blank After Logo Start Up!!! (1821 Views)
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Honor Student
MylesYoung
Posts: 4
Member Since: ‎06-05-2011
Message 1 of 8 (1,821 Views)

Screen Goes Blank After Logo Start Up!!!

Hi,

 

My computer has started to hang at a black screen and i can only see the cruser. I have run out of options and i don't know what to do. My computer is a Compact Presario F700. Can someone please help me?

 

Thanks

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DavidPK
Posts: 30,762
Member Since: ‎09-24-2010
Message 2 of 8 (1,816 Views)

Re: Screen Goes Blank After Logo Start Up!!!

Hi,

 

Tap away at f8 as you start the PC to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  Will the notebook boot in this mode?

 

Regards,

 

DP-K

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Honor Student
MylesYoung
Posts: 4
Member Since: ‎06-05-2011
Message 3 of 8 (1,793 Views)

Re: Screen Goes Blank After Logo Start Up!!!

No it does not boot in safe mode, i believe it is in safe mode which is causing the screen to go blank. When i tap away at the f8 key repeatedly it only says Safe Mode, Safe Mode with Networking, and Safe Mode with Command Prompt.

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DavidPK
Posts: 30,762
Member Since: ‎09-24-2010
Message 4 of 8 (1,787 Views)

Re: Screen Goes Blank After Logo Start Up!!!

Hi,

 

If your not even seeing the HP splash screen when you start, the problem is most likely to be a hardware fault with either the screen or the video chip.  It may be worth connecting the notebook to an external display and then starting the notebook to see if you get any video output.

 

Let me know.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Honor Student
MylesYoung
Posts: 4
Member Since: ‎06-05-2011
Message 5 of 8 (1,777 Views)

Re: Screen Goes Blank After Logo Start Up!!!

The logo's come up and everything but the screen so that i can log in does not show up, it is just a black screen with the cruiser which i can move around? And i did try connecting it to another screen but it would do the same thing that it does on the notebook.

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DavidPK
Posts: 30,762
Member Since: ‎09-24-2010
Message 6 of 8 (1,763 Views)

Re: Screen Goes Blank After Logo Start Up!!!

Hi,

 

What operating system and version do you have ( ie Windows Vista 32bit )?

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
MylesYoung
Posts: 4
Member Since: ‎06-05-2011
Message 7 of 8 (1,751 Views)

Re: Screen Goes Blank After Logo Start Up!!!

Yes that is correct, Windows Vista 32-bit

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DavidPK
Posts: 30,762
Member Since: ‎09-24-2010
Message 8 of 8 (1,748 Views)

Re: Screen Goes Blank After Logo Start Up!!!

Hi,

This process will allow you to make a Vista Repair Disc. This is not an installation disc but will allow you to use the Vista Recovery Console that is available on retail versions of Vista.

Download the file on the link below.

 

Vista 32 bit

 

This is a zipped file.  If you don't have an extraction utility installed, download and install 7-Zip which can be used to open this file.  Simply right click the zipped file, select 7-Zip, select Extract Files and then click Ok.  You should now see another folder containing the ISO file.

You will need software to burn the ISO to a CD.  If you don't have this type on software installed, download and install ImgBurn and use this to burn the ISO to a CD.

Once you have created the Vista Repair Disc, follow the guide on the link below to see if this will repair your installation.

 

http://www.bleepingcomputer.com/tutorials/tutorial148.html#


Regards,

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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