HP Support Forums
Join in the conversation.
01-11-2011 07:36 PM - edited 01-11-2011 08:14 PM
I have a Dv9207us with Windblows Vista.
When I turn the laptop on, one of two things could happen. One, the screen does not turn on. Two, I get a Blue Screen. I have a picture of the Blue Screen, with the error nvlddmkm.sys, and the lines.
Also, during POST there are lines running vertically on the screen. Then during Windblows Error Recovery, where it asks whether to start into Safe Mode or Normally the lines disappear. Then during , the lines reappear. Although I am able to start into Safe Mode.
Most of what I have been able to see on the laptop, is because I have it plugged into an external monitor.
I have done the following troubleshooting.
I’ve re-re-re-installed the Video driver in safe Mode.
I’ve run Windblows Update.
I’ve tested the RAM and the RAM slots. I’ve swapped RAM: installed one at a time and tested the laptop; I’ve also installed each one into a different slot. I’ve cleaned the RAM with an eraser.
I’ve done the HD Self Test. I’ve reseated the HD.
I’ve turned off the wireless NIC. I’ve even taken out the wireless NIC.
I’ve done so many Hard Resets that I don’t think it remembers its’ name.
01-12-2011 09:57 AM
Unfortunately this looks like a hardware issue on the notebook. You might want to send the notebook in for a repair to have this issue fixed.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
01-14-2011 09:02 AM
Verify your warranty status and contact HP if it is covered.
01-17-2011 06:24 PM - edited 01-17-2011 06:25 PM
If you live in US then you should be interested in checking NVIDIA GPU settlement. Check is your notebook product number on the Affected Models list to find out is it eligible to participate in the settlement.
Your problem is on the Identified Symptoms list, so if p/n of you notebook is one of affected models and you choose to file a claim, you will still need to complete a Claim Form here and provide the required information.
FAQ about this settlement is here.