HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Short DST failed after freezing during the start (112 Views)
Reply
Reply
Topic Options
vittorio92 Student
Student
vittorio92
Posts: 2
Registered: ‎06-13-2012
Message 1 of 2 (112 Views)
Report Inappropriate Content

Short DST failed after freezing during the start

‎06-13-2012 05:02 AM

Hi i'm a possessor of an HP Notebook Pavillion dv6-6170sl,
PRODUCT ID: LY805EA#ABZ
I have a problem with my notebook. It freezes during the start (when there's is the windows 7 start logo).
I turned off and started with a Start diagnostic. It failed the Short DST test ant the Failure ID is:  

9U797A-5M8655-MFH15G- 60UB03

The product is still on warranty, what can i do to solve the problem? Thanks. 

0
Reply
0
Please use plain text.
 
Dean Dean
Dean
Daniel_Potyrala
Posts: 10,827
Registered: ‎01-31-2009
Message 2 of 2 (97 Views)
Report Inappropriate Content

Re: Short DST failed after freezing during the start

‎06-13-2012 07:45 AM

Hi,
HDD is faulty and it needs to be replaced.

Please contact with HP they will send you new one for free. How to do it?
Check the link below and choose your country:
Contact HP Worldwide

 

** Say thanks by clicking the "Kudos! Star" which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
0
Reply
0
Please use plain text.