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Re: Short DST failed after freezing during the start (95 Views)
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vittorio92 Student
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vittorio92
Posts: 2
Registered: ‎06-13-2012
Message 1 of 2 (110 Views)
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Short DST failed after freezing during the start

‎06-13-2012 05:02 AM

Hi i'm a possessor of an HP Notebook Pavillion dv6-6170sl,
PRODUCT ID: LY805EA#ABZ
I have a problem with my notebook. It freezes during the start (when there's is the windows 7 start logo).
I turned off and started with a Start diagnostic. It failed the Short DST test ant the Failure ID is:  

9U797A-5M8655-MFH15G- 60UB03

The product is still on warranty, what can i do to solve the problem? Thanks. 

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Dean Dean
Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 2 of 2 (95 Views)
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Re: Short DST failed after freezing during the start

‎06-13-2012 07:45 AM

Hi,
HDD is faulty and it needs to be replaced.

Please contact with HP they will send you new one for free. How to do it?
Check the link below and choose your country:
Contact HP Worldwide

 

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  Microsoft MVP Windows Expert - Consumer
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