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- Shut Down/Sleep problem - HP Pavilion Notebook PC 15-e055st
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11-10-2013 06:33 AM
I have a problem with my HP Pavilion 15 Notebook PC, model 15-e055st, which I purchased two months ago with Windows 8 pre-installed. I susequently upgraded the operating system to Windows 8.1 and all seemed to work OK. I then used the HP Support Assistant to do some important updates, which included the BIOS and other software. Following the HP update the computer would not Shut Down or Sleep, but Restart worked OK. When I attempt to Shut Down or Sleep, the screen goes black but the power light and the wifi light on the keyboard remain on and the fan is still operating. The machine will not recover from this situation without me first doing a hard reset by keeping the power button pressed for about five seconds.
I trıed restoring the software to the condition prior to the HP update but the problem still existed. Two days ago I refreshed the computer, which rolled the operating system back from Windows 8.1 to Windows 8.0 but the Shut Down/Sleep problem is still there.
Can anyone help me?
Solved! Go to Solution.
Accepted Solutions
11-23-2013 01:50 AM
It worked for me too!!!!
DaveyK, I really am extremely grateful to you for finding the solution to this problem. Thank you!
I can now get on with some serious computing, until the next bug comes along!!
11-10-2013 09:33 AM - edited 11-10-2013 09:53 AM
I too have the same problem on an HP17-E0404S, one month old. I applied the Bios update by itself and noticed that it would not power down correctly right afterwards. I have since applied all other pending updates since then, hoping one of the others might correct the problem, but not so.
Also noticed that while it was in this attempted power-down state with the power button and Wifi leds still on, the computer was left sitting somewhere around two hours and it consumed 90% of a full battery charge. I did not notice the fan running, but it had to be doing something moderately power-intensive to consume battery that quickly
11-10-2013 10:52 AM
11-12-2013 07:31 AM - edited 11-12-2013 07:33 AM
Alansandal, Is the method you have found to rollback the Bios something you can easily post here? If so, I would like to make note of it for possible future use.
I tend to think of the Bios rollback as even more scarey than applying the update in the first place. However, if this problem is not eventually addressed by HP, I might want to give it a try. For the time being I think I will just put up with the messiness of waiting for Windows shutdown to complete and then doing a hard power-down. Surely, HP monitors these things and is already hard at work on the problem as we speak. 🙂 Don't you think?
If you should work up the nerve to try the Bios rollback, I would definitley like to know how that goes. 🙂
11-12-2013 08:32 AM
DaveyK, this is how to rollback the BIOS on my HP Pavilion running Windows 8:
Settings>Change PC Settings>General>Advanced Set Up/Restart Now>Troubleshoot>Advanced Options>
UEFI Firmware Settings>Restart to change UEFI settıngs>F2>HP PC Hardware Diagnostics UEFI>
Firmware Management>BIOS Management
At this point you will be presented wıth the following options:
BIOS Update
BIOS Rollback
Main Menu
When I reached this point, I'm afraid I chose Maın Menu! Like you, I was rather hoping this problem would be addressed by HP. Indeed, it would be good if one of their experts could joın this discussion and give us some help. If I do pluck up the courage to do the rollback, I'll let you know the outcome.
11-17-2013 08:03 AM
Noticed this other post that seems to be related to this problem.
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/bios-overheating/td-p/3095607
11-20-2013 11:35 PM - last edited on 04-20-2016 10:30 AM by OscarFuentes
Hello ,
I have a HP pavilion 15-n003tx notebook with Windows 8 OS. I just bought it 2 weeks ago and I see that nb has a terrible problem with the sleep mode. It does not wake up from sleep and I need to use the hard reset.
The specs of my nb are available here
http://www8.hp.com/in/en/products/laptops/product-detail.html?oid=5422964#!tab=specs
Its a serious issue and I have tried trouble shooting available in the links that were specified by above as well as
http://support.hp.com/us-en/document/c03383935
Nothing helps. Please help me tackle this issue at the earliest ... Anyone gotta fix ?
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