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walterjas
Posts: 16
Member Since: ‎04-16-2011
Message 1 of 15 (2,399 Views)
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System Recovery Freeze

HP Pavilion dv4i-2100 CTO Entertainment Notebook PC running windows 7 home premium 64 bit. I am not able to run a System Recovery using HP disks or f11 or from inside windows From inside windows i get an error system recovery cannot be run from hard drive ,use recovery disks.When running a System Recovery with HP disks I have 2 sets,the ones that I purchased with my computer and another set sent to me by HP. The disk format drive ,copy files, start to install then freeze at 12%.My computer has been sent to HP 3 times ,all that they do is reinstall operating system .I made it clear that I need to be able a System Recovery ! Please HELP !
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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 2 of 15 (2,393 Views)

Re: System Recovery Freeze

Hi,

 

Tap away at f10 as soon as you press the power button to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on the Hard Drive and Memory.  Run both tests and post back with the results.

 

Regards,

 

DP-K

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Tutor
walterjas
Posts: 16
Member Since: ‎04-16-2011
Message 3 of 15 (2,385 Views)

Re: System Recovery Freeze

I ran the tests on the hard drive and memory for the HP tech.No errors found .

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 4 of 15 (2,374 Views)

Re: System Recovery Freeze

Hi,

 

Has it never got past 12% before freezing?

 

What's the longest you've left it at this stage?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Tutor
walterjas
Posts: 16
Member Since: ‎04-16-2011
Message 5 of 15 (2,367 Views)

Re: System Recovery Freeze

12 % max ,let it run for 3 hrs.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 6 of 15 (2,359 Views)

Re: System Recovery Freeze

Hi,

 

Are you trying to reinstall the OS at the moment?

 

Do you have access to a retail Windows 7 disc just to test whether this will install?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Tutor
kwinkle
Posts: 18
Member Since: ‎04-16-2011
Message 7 of 15 (2,356 Views)

Re: System Recovery Freeze

I had a similar problem once with an HP PC.  I finally realized that the recovery was not really reformatting the hard drive before reinstalling the OS.  I had to get an outside program called Killdisk to reformat the hard drive clean and then restore.  What I realized when I did Killdisk was that the restore had gotten far enough to create the partition and so the OS was trying to load onto the small partition and could not go further.  This may not be your issue but starting with a clean slate would not hurt.

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walterjas
Posts: 16
Member Since: ‎04-16-2011
Message 8 of 15 (2,353 Views)

Re: System Recovery Freeze

Found another thread using google seems that this a big problem that HP choses to ignore . Installing from HP Recovery CD, installation freezes at %12 http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Installing-from-HP-Recovery-CD-installat...

 

not doing a recovery now just got computer back today ,plan to use it for a wile .Need to call my case manager Monday to listen to her excuses.

I might be able to borrow Win7 software.Tried to install win xp got disks for that no luck.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tutor
walterjas
Posts: 16
Member Since: ‎04-16-2011
Message 9 of 15 (2,345 Views)

Re: System Recovery Freeze

I used killdisk but the system recovery still froze at 12 %.

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DavidPK
Posts: 33,236
Member Since: ‎09-24-2010
Message 10 of 15 (2,328 Views)

Re: System Recovery Freeze

Hi,

 

It's possible that if you've used Killdisk to completely wipe the HDD, the following solution may apply.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&lc=en&dlc=en

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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