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HP Recommended
Hp Elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

Hi 

My Laptops touchpad doesnt work while im typing or even tring to play games with it.

Can someone please try to help me how to figure this out on a WINDOWS 10 device.

 

Thanks

1 REPLY 1
HP Recommended

Hi,

 

Normally, you just need to turn off SmartSense in the Synaptics control panel - Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the Synaptics entry - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

 

If this doesn't work for you also, you may be able to get around this as follows.

 

First, download the Synaptics driver on the link below and save it to your Downloads folder.

 

Synaptics Driver Version 17.0.18.8

 

Turn off your wireless card ( should be f12 ).

 

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

 

When complete, restart the notebook.

 

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

 

Open the Synaptics settings panel, disable SmartSense and then check if the touchpad will now work with a keyboard key held down. 

 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

 

https://support.microsoft.com/en-gb/kb/3073930

 

Regards,

 

DP-K

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Windows Insider MVP

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