Touchpad/Synaptics not working

[RedRover8930]

Greetings-

Touch Pad not working on HP Pavilion dv7-1450us. Uninstalled and re-installed Synaptics from Synaptics site, HP site, and this help forum.

No luck. When I do have Synaptics installed there is nothing in the selection box under the device and it is all grayed out and wont let me select anything.

Now the computer won't let me add Synaptics successfully.

Please help. I am forced to use an external mouse. My operating system is Vista!

Thanks!

[Dragon-Fur · Accepted solution]

Hi Red,

Try / Consider:

You might kick the notebook with a Hard Reset:

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The Hard Reset:

This method works for a variety of Driver connection and ‘stuck’ program issues.

• Shut down the computer
• Disconnect all external devices - everything.
• Remove AC power and the battery
• Press and hold power button for at least 30 seconds
• Reinstall the AC power cord for first startup ** See Note
• Power on - Log in
• Next time you shut down the system, reinstall battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

Reference:

Hard Reset to Resolve Hardware and Software Issues

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You might try Uninstalling the Synaptics with the following:

Fixit -- Fix problems with programs that can't be installed or uninstalled

After the software is removed (after you follow the steps in the Fixit),

Reboot / Restart the computer...

Then try to install the driver / software

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[RedRover8930]

It worked - Thanks a million!

[Dragon-Fur]

You are welcome!

Thanks for letting us know it worked.

Happy Computing!